Job Information
Ford Motor Company Billing Operations Manager - Ford Pro in Hagatna, Guam
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
In this position...
Reporting to the Head of Billing Operations, the Senior Billing Operations Manager will lead a high-performing team responsible for overseeing Ford Pro North America’s SaaS billing, invoicing, and collections processes. This pivotal role within the Ford Pro Global Enablement Organization ensures a seamless and efficient invoicing experience for our customers.
What you'll do...
Billing Operations Management:
Oversee and manage all aspects of SaaS billing, invoicing, and payment collection, ensuring accuracy and timeliness
Lead a high-performing team of billing specialists and drive continuous improvement in all functions of billing operations
Team Leadership:
Manage and mentor the billing operations team
Foster a collaborative and high-performance work environment
Customer Relations:
Address and resolve billing-related customer inquiries and disputes
Work closely with the customer enablement team to ensure a positive customer experience
Compliance & Reporting:
Implement and maintain billing policies and procedures specific to subscription and usage-based billing models
Ensure compliance with relevant regulations and standards (including tax, accounting, and legal)
Prepare and present regular & ad hoc reports on billing operations, aging receivables, and other KPIs
Cross-functional Collaboration:
Lead cross-functional teams to develop, design, test, and implement billing and invoicing solutions. Identify risks, gaps, and progress to leadership
Work with Product Owners and key stakeholders to provide regular verbal and written project updates regarding design, implementation, and testing status
Process Improvement:
Identify and implement process improvements to enhance efficiency and accuracy
Stay updated on industry best practices and incorporate them into billing operations
You'll have...
Education & Experience
Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
Minimum of 5-7 years of experience in billing, finance, or operations management, with at least 3 years in a SaaS environment
At least 2+ years of experience in a senior or leadership role within SaaS billing operations
At least 2+ years of experience managing recurring revenue models and subscription billing
Technical Skills
2+ years of experience with SaaS billing platforms (e.g. Zuora, Chargify, Recurly, Stripe, or similar)
2+ years of working with SaaS metrics (e.g. MRR, ARR, churn rate, LTV)
2+ years of experience with data analysis and financial reporting tools
Leadership Skills
2+ years of experience leading and managing a team, including performance management and professional development
Even better, you may have...
Masters of Business Administration
10+ years of experience in billing, finance, or operations management
5+ years of Zuora experience
Proven and relevant customer billing in a high-growth and fast-paced SaaS environment
Deep understanding of SaaS business models, pricing strategies, and customer lifecycle management
Knowledge of emerging trends and technologies in the SaaS space
Strong decision-making skills and the ability to handle complex issues
Communication Skills
Excellent verbal and written communication skills
Ability to communicate effectively with various stakeholders, including clients, vendors, and internal teams
Analytics Skills
Strong analytical and problem-solving skills
Ability to analyze billing data and identify trends, discrepancies, and opportunities for improvement
Organizational Skills
Excellent organizational and time-management skills
Ability to manage multiple tasks and priorities effectively
Attention to Detail
High level of accuracy and attention to detail in all aspects of work
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: https://fordcareers.co/LL6NonHTHD
This position is a leadership level 6.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 39207
Ford Motor Company
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