Job Information
UnitedHealth Group Software Engineering Lead - Adobe AJO AEP in Gurugram, India
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Monitoring: 24X7 Monitoring the performance and health of the Adobe Journey Optimizer and Adobe Experience Platform systems to ensure optimal functioning and adherence to defined service level agreements
Troubleshooting: Identify and resolve issues related to the Adobe Journey Optimizer and Adobe Experience Platform, including but not limited to system errors, data discrepancies, and integration problems
Support: Provide technical support to Dev teams and Business stake holders from multiple lines of businesses, including answering queries, troubleshooting problems, and offering guidance on system usage and best practices
Incident Management: Manage and resolve incidents related to the AJO and AEP systems, ensuring timely resolution and minimal impact to users and business operations
Documentation: Maintain accurate documentation of AJO and AEP processes, including standard operating procedures, troubleshooting guides, and knowledge base articles
Collaboration: Collaborate with cross-functional teams, including marketing, data, and IT teams, to ensure smooth coordination and resolution of issues
Deployment Support: Support deployment activities and participate in pre deployment KT sessions and review design documents, inventory and go-live checklist
Oncall rotation: Willingness to work in a 24x7 shift rotation to provide round-the-clock support coverage
Analyzes and investigates
Provides explanations and interpretations within area of expertise
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's degree in computer science, information technology, or a related field.
Minimum of 5 years of experience in Adobe Journey Optimizer and Adobe Experience Platform.
Minimum of 3 years of experience in application support, monitoring, or related roles, preferably with experience
Troubleshooting Skills: solid analytical and problem-solving skills to identify and resolve issues related to the Adobe Journey Optimizer and Adobe Experience Platform
Communication: Excellent written and verbal communication skills to effectively interact with users and stakeholders, explain technical concepts, and provide support
Collaboration: Ability to work collaboratively in a team environment and coordinate with multiple stakeholders to achieve common goals
Documentation: solid documentation skills to maintain accurate records of processes, troubleshooting steps, and knowledge base articles
#LETSGROW
At UnitedHealth Group, our mission is to help pe #LET #LETSGROW SGROW ople live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
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