Easter Seals Jobs

Description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

Together, we take ownership for what we do; whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We welcome you to make history with us regardless of minority, gender identify, disability, or sexual orientation. We value diversity!

See why diversity is important to us at amazon.com/diversity

We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.

Learn more about our leadership principles at https://www.aboutamazon.com/our-leadership-principles

Key responsibilities include:

• Global Support: As a manager on the OTS Service Desk, you will be responsible for building global partnership and collaboration.

• Operational Excellence: As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

• Performance Management/Team Health: You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling.

• Recruiting and Hiring: You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. We truly are looking for the highest quality candidates, so you should expect a rigorous interview process. Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. But, if you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos’s most recent letter to shareholders sums it all up pretty well. Find it at https://www.sec.gov/Archives/edgar/data/1018724/000119312516530910/d168744dex991.htm

Basic Qualifications

• Bachelor of Science in Computer Science, Engineering, or Mathematics

• 5+ years managing technical teams.

• 7+ years of relevant hands-on systems engineering experience supporting enterprise level infrastructure and end user equipment.

• 5+ years of experience as engineering leader for a leading edge IT organization.

• 5+ years of relevant hands-on experience with IT Service Desk or Support

• Experience driving and presenting root cause analysis and error correction from operational events to senior management.

• Experience representing your team/technical area to customers, peers, and senior leadership.

Preferred Qualifications

• Master’s Degree in Computer Science or a related field

• ITIL Foundation Certified

• Demonstrated success building and leading teams

• Strong performance engineering, capacity planning, and forecasting background

• Strong systems engineering fundamentals (networking, storage, operating systems)

• Leading development life cycle processes and best practices, especially in the areas of automation and monitoring

• Developing, mentoring, and training systems engineers

• Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership.

• Ability to work well under pressure with minimal supervision and keep up with a fast moving environment via effective prioritization and time management.

• CCNA/CCNP/MCSE certifications a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.