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Hatch Application Administrator in Gurugram, India
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Date:Jul 8, 2024
Location: Gurugram, Haryana, IN
Company: Hatch
Requisition ID: 92551
Job Category: Information Technology
Location: Gurugram, Haryana, India
Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining (https://www.hatch.com/Projects/Metals-And-Minerals) ,energy (https://www.hatch.com/Projects/Energy) , andinfrastructure (http://bit.ly/HatchProjectsInfrastructure) , our10,000 colleagues (http://bit.ly/3l3V1N3) in150 countries (https://bit.ly/2TTgBIl) tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.
We're at the forefront of our clients'digital transformation journey (https://bit.ly/2NM6fuc) , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join theteam (http://bit.ly/HatchDigital) to improve project outcomes, leverage thedigital twin (https://bit.ly/3svt8Bv) , deliver systems integration and interoperability, and support decision-making,autonomous execution (https://bit.ly/31eeemV) , and integrated operations and performance centers.
Position Title: Application Administrator
Summary
The Application Administrator performs day-to-day system administration for Hatch’s enterprise document management systems and plays an important role in technical software support and associated implementations. You will be part of the global Administration support team taking on the responsibility to ensure the Document Management Systems operate in a manner that supports Hatch projects and corporate systems.
This role serves as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues, and provides application-level expertise, augmenting the skills and the expertise available via the service desk.
The ideal candidate will be a solution driven, customer focused individual with a passion for content management and team collaboration.
Responsibilities
Provide technical support for primarily the DPD application part of the Application service in Azure hosted as an application in SharePoint as a mission critical environment.
Understanding of the DPD integration
Understanding of DPD Projects for troubleshooting of problems
Understanding of Azure and implementation of applications in Azure App Services
Understanding of SharePoint online
Manage, support, and resolve complex software, vendor, and proprietary technical issues
Monitor applications, document and analyze problems, and publish maintenance schedules
Identify and resolve medium to highly complex production problems for support of applications
Identify proactive solutions for recurring technology occurrences to benefit the business
Maintain system documentation
Provide support and training to end-users
Maintain current knowledge of relevant technologies as assigned
Maintain SLA, system availability, capacity management and performance KPI
Collaborate and interact with various stakeholders including the ICT and Development teams
Work closely with application development teams and vendors to tune and troubleshoot applications
Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
Participate in efforts to develop and implement processes for application and system monitoring
Participate in efforts to implement application updates to include upgrades, patches and new releases
Develop work plans and track/report status of assigned projects/tasks
Responsible for problem management activities such as issue resolution and root cause analysis
Qualifications
Skills
Understand software requirements in Azure
Understand the workflow and process requirements of complex application systems
Knowledge of Windows / Microsoft Server Technologies including Azure, Hyper-V, SQL, Email, PowerShell, core LAN/WAN networking concepts, IIS, Javascript, HTML and JSON
Excellent problem solving/analytical skills and knowledge of analytical tools
Excellent verbal, written communication and ability to work well with others
Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
Ability to effectively interface with technical and nontechnical staff at all organizational levels
Experience
Willing to work in IT administration support
Demonstrated experience in troubleshooting, repair, and maintenance of technology to include hardware and networking
Why join us?
Work withgreat people (https://bit.ly/36124ja) to make a difference
Collaborate on excitingprojects (http://bit.ly/HatchProjects) to develop innovative solutions
Top employer (https://bit.ly/3p39hIa)
What we offer you?
Flexible work environment
Long term career development
Think globally, work locally
Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.
We're committed to fostering a workforce that reflects thediversity (http://bit.ly/2JuRZAT) of thecommunities (https://bit.ly/2kx24hB) in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.
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