Easter Seals Jobs

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

What you'll do :

• This role will rotate through 3 functions of our desktop support, Depot, Deskside, and Concierge Services which will cover all areas of desktop support including responsibility for any System Imaging, repair, and asset management. They must maintain an advanced understanding of IT hardware repair and OS management at all levels (Windows 7/10, SCCM, HP, Dell, Lenovo, etc.)

• This individual will need to be familiar with Windows configuration and manage multiple systems through the imaging and configuration processes. They should also have asset management experience and be able to follow written processes and procedures.

• This position will also provide desktop support and be responsible for providing technical support for our global customer base through our Service Now platform.

• Desktop technicians will work support tickets within the ITSM tool on behalf of the customers for support activities presented to the EUC team. The ITSM tool's capabilities will provide reporting.

• Highest priority on working with customers and top-tier customer service

• Provides on-site and remote technical service support, installation, configuration, and problem resolution in Windows/ Apple / MAC / Mobility and Network environments.

• System Imaging, repair, and/or Asset management

• Maintain an advanced understanding of IT hardware repair and OS management at all levels (Windows 7/10, SCCM, HP, Dell, Lenovo, etc.)

• Windows configuration, managing multiple systems through the imaging and configuration processes

• Provides technical support to customers on operational or maintenance aspects of system equipment and serves as their point of contact for technical and service-related problems.

• Diagnoses mechanical, hardware, software, and system failures using established procedures.

• Determines the most cost-effective repair resolution to minimize customer downtime.

• Act as the primary provider of technical support to desktop and laptop computer users for hardware, Windows / Apple / Mac OS, Mobile devices, and application issues.

• Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.

• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.

• Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.

• Coordinate support and repair activities with select third party vendors.

• Create training documents and updates based on questions raised

What we're looking for :

• 3+ years of experience working in an enterprise desktop support environment with software and hardware technical issues

• 5-10 years of direct IT Hardware support including vendor certification

• Windows 7/10 experience required certification preferred

• Windows SCCM experience

• Hardware repair knowledge, certification preferred

• Business Writing and Documentation skills

• Must have the ability to work methodically and detail-oriented

• Windows certifications are a plus

• Service Now Ticket experience is a plus

• AA in Computer Science/Technical School

• Excellent interpersonal and customer service skills

• Asset management systems

• Windows OS System Imaging

• Hardware/ Software troubleshooting and repair skills on:

• PC’s

• Laptops

• MAC’s

• Tablets

• Mobile phones

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)