Job Information
WM SBS - Blended Process (Voice & Email Support) in Gurgaon, India
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
Under supervision audit and reconcile vendor invoices
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.
Customer Focus
Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Communication Skills
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Analytical Skills
Critical thinker and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
III. Qualifications
- The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education/Experience
Education: Any Graduation
Experience: 0 - 2 years of experience in the field of Audit, Accounts & Finance (in addition to education requirements)
B. Other Knowledge, Skills or Abilities Required
Language Ability:
- Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence.
Math Ability:
- Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
- To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint.
Special Skills:
- Problem solving skills, team handling ability, verbal and written communication should be good.
Pace:
- The pace should be considered fast. To meet our vendors expectations we work in a very urgent environment.
Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
Required to exert physical effort in handling objects less than 30 pounds occasionally;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
Normal setting for this job is an office setting.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
WM
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