Job Information
SoftwareONE Associate Consultant - Azure in Gurgaon, India
Why SoftwareOne?
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
The role
You will be an experienced and motivated Professional, ideally with several years of relevant experience in a customer-facing support function who possesses an outstanding balance of technical depth and strong social skills. If you have the experience/knowledge required, you have the chance to join the team as they help individuals and businesses manage their infrastructures.
As part of the Support Team, you will be responsible for ensuring that incidents and requests are fulfilled against relevant service level agreements and customer expectations.
Working as part of an integrated team as an Associate Consultant you will typically receive tickets on the complex issues occurring in Azure platform.
You will need to work with the other Consultants to ensure you have all the relevant information available to resolve the incident or fulfill the service request.
You will also be expected to pass on your knowledge in resolving the case with the more junior members of the team and provide some coaching for them.
You may also be required to raise an incident ticket with Microsoft under our Premier Support arrangement with the approval of the Team Lead.
Serve as the single point of contact for customers related to Microsoft Azure issues.
Learn and use ground-breaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
Drive customer communication during critical events
Experience and desire to work in a multicultural team and environment
Good oral and written communication skills in the desired language(s). C1 level of English Language is required
Contribute to knowledge sharing within a community (e.g. team, practice, or project).
What we need to see from you
More than 4-5 years of relevant experience in managing, and administering the Azure services
Experience in designing, implementing and supporting Azure infra services such as Log Analytics, Monitoring Services, Cloud Backup Services, and Site Recovery Services
Extensive hands-on experience with Azure services such as Azure Synapse, Azure Data Factory, Azure Databricks
Knowledge in handling the network related issues in Azure
Experience in Azure SQL DB and migration would be an added advantage.
Fundamental experience with Azure cognitive services (ML, AI, etc), Azure DevOps and Azure Data & Databases.
Job Function
Software & Cloud Services
Accommodations
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program (https://www.softwareone.com/en-in/careers/softwareone-academy) .
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
