Job Information
Hancock Bank Network Monitor Analyst, Wednesday - Sunday, After in Gulfport, Mississippi
This is a Job Description for a network Monitor Analyst, Wednesday-Sunday, After in Gulfport, Mississippi
Summary: Monitors the Automated Teller Machine (ATMs) network, branch network and mainframe application Batch Processing updates to ensure we meet our Service Level Agreements (SLA).
Monitors, dispatches and creates orders to the proper parties ensuring all network/processing events are responded to quickly and efficiently on all tasks for 24x7x365 coverage. Hours: Generally, two 12-hour shifts on the weekend (7:00 p.m. to 7:00 a.m.) and two 8-hour shifts during the week (typically Thursday and Friday but may change)
Duties & Responsibilities: Monitors the Hancock Holding Company network daily for any events that fall outside normal operating parameters. Works daily with support staff, vendors and branches to maintain high availability for the Network and Computer systems. Notifies appropriate staff and vendors of any network communication or breakdown events. Assists and maintains all automated scheduling, tracking tape management and ATM monitoring systems and duties. Ensures physical security and policy compliance of the NOC according to documented policy and procedures. Provides support to technicians in the field having issues bringing any ATM back to a live state. Performs all duties as required to support Business Recovery preparation, testing and execution. Use good customer service skills when resolving issues with vendors and HHC employees
Requirements
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Qualifications: Associate degree or equivalent from a college or technical school. One to two years related experience and/or training. An equivalent combination of education and experience is acceptable
Equal
Opportunity/Affirmative Action Employer.
