Job Information
Hancock Bank Collections Specialist (R014428) in Gulfport, Mississippi
This is a Collections Specialist position with a company located in Gulfport, MS.
Summary: The Collections Specialist 2 is the point of contact for delinquent accounts for collections activities. Collections Specialists are responsible for working to secure payments or arrangements based on our approved processes and procedures guidelines from clients with delinquent accounts.
Duties & Responsibilities Include: Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients in attempt to secure payment, review reason for overdue payment or terms of credit; Resolves delinquent accounts by collecting the full amount due, or establishing a solid plan with the borrower to bring the loan current; Discuss financial status and determines reason for non-payment; Refers clients to other areas of Consumer Credit Risk when appropriate; Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA); Maintain and document Debt Manager collection system with an accurate update to all activities and communications; Completes necessary administrative duties as assigned.
Requirements and Qualifications Include: High School Diploma or equivalent; Analytical and problem-solving skills and attention to detail; Communications skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences; Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions; 6 months collection or customer service experience required.
An Equal Opportunity Employer
