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Administrative Associate II

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Administrative Associate II

Salary

$31,200.00 - $47,903.00 Annually

Location

Guilford County, NC

Job Type

Permanent Full-Time

Job Number

24-08651

Department

Dept of Transportation

Division

State Hwy Administrator - Div of Hwys

Opening Date

07/03/2024

Closing Date

7/10/2024 11:59 PM Eastern

Job Class Title

Administrative Associate II

Position Number

60019769

Salary Grade

NC02

• Description

• Benefits

• Questions

Description of Work

This position with NCDOT offers fullState Benefits (https://oshr.nc.gov/state-employee-resources/benefits) , competitive salaries and many career development opportunities.

“Internal Posting-Only temporary or permanent NCDOT employees or layoff candidates with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by GS 126 May Apply”

This position is located in Guilford County in the Division Seven Office (Greensboro). This position will serve as the Division Office Receptionist and will answer a multi-line phone system for several administrative offices. This position will help maintain a professional and efficient office environment by providing administrative and clerical support to the Division Seven office staff. The primary responsibility of this position is answering incoming calls, determining the nature and urgency of those calls, and providing routine information to callers or directing calls to appropriate staff. This position is the primary point of contact for all office visitors. This position performs a wide variety of office and clerical duties to accomplish the processing of information, documents, and materials. Essential job duties include, but are not limited to, time entry, processing of invoices and damage claims, purchase orders, travel reimbursements, reviewing construction certified payrolls and filing. This position will operate a personal computer and use a variety of applications including, but not limited to, SAP, Beacon (FIORI), NeoGov, TIMS, SharePoint, Microsoft Word, and Excel. Position utilizes a variety of office machines including, but not limited to, printers, copiers, calculators, and shredders. Individual in this position must maintain a high degree of accuracy and multi-task in a fast-paced office.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Customer service experience, including resolving customer issues

• Experience with Microsoft Office using programs such as Access, Word, and Excel

• Experience completing and/or maintaining records and reports

• Experience interpreting and/or explaining policies, procedures, and laws

• Experience with letter writing, using correct spelling, punctuation and proofreading

Additional Expectations:

Effectively communicate technical knowledge with Engineers, coworkers, and the public. Good communication skills are required in both verbal and written activities. Possess general mathematical skills, significant vocabulary/grammar skills for proofreading correspondence, reports, and other documents. Ability to schedule and coordinate a variety of appointments, meetings, and or conferences. Applicant should be extremely computer literate and possess experience using modern word processing, spreadsheet, email, and internet software. Customer service experience (over telephone, personal, and electronic) is also strongly preferred. Candidates should possess excellent composition skills, attention to detail, and need for consistency with data entry and correspondence. Management prefers a candidate with customer service experience and a personable attitude. Must be able to work in an inside environment including being exposed to significant sitting for long periods of time. Must be able to lift 25 lbs. Ability to stoop and bend for filing purposes. Selected applicant will be expected to legally operate a motor vehicle.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Minimum Education and Experience High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

Robin Baker-Gonzales (336) 487-0000

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments:

There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes

• No

  02

  Do you currently work for the North Carolina Department of Transportation (NCDOT) in a temporary, permanent full-time, permanent part-time, probationary, trainee, or time-limited position or are you a layoff candidate with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by General Statute (GS) 126 (State Personnel Act)?

• Yes

• No

  03

  Which of the following best describes your level of customer service experience, including resolving customer issues?

• None

• Less than 1 Year

• 1 - 2 Years

• 2 - 3 Years

• 3 or More Years

  04

  Explain how you have experience in customer service, including resolving customer issues.

  05

  Which of the following best describes your level of experience with Microsoft Office using programs such as Access, Word, and Excel?

• None

• Less than 1 Year

• 1 - 2 Years

• 2 - 3 Years

• 3 or More Years

  06

  Explain how you have experience using Microsoft, Word, Excel and Outlook.

  07

  Which of the following best describes your level of experience completing and/or maintaining records and reports?

• None

• Less than 1 Year

• 1 - 2 Years

• 2 - 3 Years

• 3 or More Years

  08

  Explain how you have experience completing and/or maintaining records and reports.

  09

  Which of the following best describes your level of experience interpreting and/or explaining policies, procedures, and laws?

• None

• Less Than 1 Year

• 1 - 2 Years

• 2 - 3 Years

• 3 or More Years

  10

  Explain how you have experience interpreting and/or explaining policies, procedures, and laws.

  11

  Which of the following best describes your level of experience with letter writing, using correct spelling, punctuation and proofreading?

• None

• Less than 1 Year

• 1 - 2 Years

• 2 - 3 Years

• 3 or more Years

  12

  Explain how you have experience with letter writing, using correct spelling, punctuation and proofreading.

  Required Question

Agency

State of North Carolina

Address

NOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State Government

Website

http://www.oshr.nc.gov/jobs/index.html

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