Easter Seals Jobs

Introduction

As a Technical Writer (Information developer), you will be responsible for writing and publishing high-quality documentation for the IBM Storage Scale and Storage System Scale products.

Your role and responsibilities

Develop online, customer-facing technical documentation and other educational content in English.

Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content.

Work with Product Management, Development and Test teams to understand the IBM domain, products and functionality, and develop excellent walk-through guides and product and feature documents.

Collaborate with other senior technical writers to iterate on and improve team processes.

Work independently to source training, research, and other resources to develop content. To seek information and clarification whenever needed, and incorporate that information into appropriate documentation.

Understanding of the role of information development in a product development process. Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.

Must collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles.

Required technical and professional expertise

• Strong English language communication skills (written and verbal)

• User-level knowledge of writing tools and methodologies like DITA or any other markup language.

• Foundational understanding of UX design and research.

• Proficiency with Microsoft Office products and Adobe Acrobat.

• Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML

• Experience and familiarity with Topic writing styles and approaches

• Experience with content management databases

• Experience in creating diagrams and graphics

Preferred technical and professional experience

• Master’s Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.

• Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate

• Excellent teaming skills for collaboration across multiple development teams

• Strong analytical problem determination/solving skills

• Experience writing content for complex systems.