Easter Seals Jobs

Introduction

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

Key Responsibilities:

Network Administration:

• Manage and maintain network infrastructure to ensure optimal performance and reliability.

• Monitor network performance, troubleshoot issues, and implement solutions to minimize downtime.

• Configure and manage network devices, including routers, switches, and firewalls.

Telephony:

• Oversee the telephony systems, ensuring seamless communication within the contact center.

• Configure and manage VoIP systems, including setup and maintenance of phone lines and extensions.

• Troubleshoot telephony issues and coordinate with vendors for resolution.

Cisco Unified Contact Center:

• Administer and support the Cisco Unified Contact Center Enterprise (UCCE) environment.

• Configure and manage call routing, IVR systems, and agent profiles.

• Monitor system performance, conduct regular maintenance, and implement updates as needed.

Programming:

• Develop and maintain scripts and applications to enhance contact center operations.

• Automate routine tasks and processes to improve efficiency.

• Collaborate with IT and development teams to integrate new technologies and solutions.

Required Technical and Professional Expertise

Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in network administration and telephony systems.

• Expertise in Cisco Unified Contact Center Enterprise (UCCE) administration.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication and interpersonal skills.

Preferred Technical and Professional Expertise

Programming languages such as Python, Java, or C++.

Certifications in Cisco (e.g., CCNA, CCNP) or related fields.

• Experience with other contact center technologies and platforms.

• Knowledge of database management and SQL

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.