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Job Title: Lead Business Systems Analyst Location: Block 23 What you'll do: Western Alliance Bank is seeking self-motivated, energetic, and experienced Business Systems Analyst Lead (BSA) for our National Business Lines unit. The analyst will work closely with our agile technical delivery team, various business partners and stakeholders. Plays a key role in supporting Business Escrow Services program navigating the business through the systems implementation as well as mapping and alignment of critical business processes. Interact directly with business partners to identify pain points, opportunities, and design systems solutions. Provide technical leadership and mentoring for a team of business analysts. Leads business interviews to analyze and document current and future states along with product owner. Identifies, manages and tracks business and technical objectives. Become a Subject Matter Expert (SME) on the system processes and data structures that support Escrow Services including Deals, Payments, Claims, Invoices, Vesting and Taxes. Documents business, technical requirements, and/or critical business processes using textual and visual modeling techniques like user stories, journey diagrams, mental models, business process flow, use case, system flow and state diagrams. Works closely with product owner, UI/UX designers, facilitate the generation of workflow, lo-fidelity and hi-fidelity wireframes. Gains knowledge and support data governance team by providing data mapping, data store, its intent, meaning, context, and lineage on the enterprise data catalog. Understand and communicate on both technical and business front to all levels of staff and management. Review current documentation for applications and systems and take necessary actions as appropriate (create new, modify existing, etc.). Collaborate closely with the wider technology teams to coordinate interdependencies and resolve issues and understand overlaps of teams and applications. Involved with support activities for existing solutions, including regular business interactions and facilitating delivery of improvements and bug fixes as required. What you'll need: Bachelor's degree or relevant equivalent experience. 7+ years of banking experience as BA/BSA or in operations roles - Experience in Escrow Services and products such as Deals, Payments, Claims, Invoices, Vesting and Taxes are a plus. Experience with money movement / payment solutions such as wires is highly beneficial. Experience leading others, either formally or informally. Experience in requirements gathering and documentation using techniques like user stories, business process flow, use case, system flow, state diagrams and data maps preferred. Good communication skills with any type of internal or external audiences. Must have strong computer skills and be proficient in use of Microsoft Office applications, Excel, MS Word, Visio Drawing and/or Lucid chart tools. Understanding of IT Service Management including Problem, Change, and Incident Management processes. Strong interpersonal, analytical, problem-solving, influencing, prioritization and conflict resolution skills. Understanding of UX artifacts like journey diagrams, mental models, persona reports, site maps, wireframes, and style guides. Working experience in an agile development environment and ability to run Scrum. Experience in report generation, SQL, data structures, excel macros are highly desired. Experience in programming or scripting languages like python, java script, type script, shell, batch is a plus. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have