Easter Seals Jobs

Job Title: Senior Supervisor, Systems Administration IT Operations Center

Job Code: 15480

Job Location: Greenville, Texas – (Responsibilities must be performed on-site.)

Job Schedule: 5/8 Work Schedule – (Monday thru Friday)

Job Description:

We are currently seeking an experienced Operations Center Manager to lead the establishment and management of a new 24x7 Operations Center for one of our direct contract customers. The successful candidate will be responsible for overseeing a dedicated team of five to seven employees, ensuring the center operates efficiently and effectively around the clock.

Essential Functions:

• Lead the setup and sustainment of a new 24x7 Operations Center.

• Manage and oversee a team of 5 – 7 employees, ensuring high performance and adherence to company standards.

• Develop and implement operational procedures and best practices for the center.

• Ensure continuous monitoring and management of operations to meet or exceed service level agreements (SLAs).

• Coordinate with other departments to integrate operations and facilitate seamless service delivery.

• Handle incident response management, including escalation and communication with stakeholders.

• Provide leadership and direction in all aspects of managing the operations center, including staffing, training, scheduling and employee development.

• Prepare and analyze reports on operations center performance and suggest improvements.

• Ensure compliance with ITAR, EAR, and CUI regulations in all activities, adhering strictly to company policies.

• 2% travel is a possibility

  Job Qualification Requirements:

  Bachelor’s Degree with a minimum of 4 years prior relevant experience. A degree in Business Administration, Operations Management, Computer Science, Information Technology or a related field is strongly preferred. In lieu of a degree, minimum of 8 years of prior related experience.

• Experience in operations management with at least 2 years in a leadership role.

• Proven track record of setting up and managing a 24x7 operations center or similar environment.

• Strong leadership skills with the ability to manage, motivate, and mentor a team.

• Excellent organizational, communication, and decision-making skills.

• Ability to work under pressure and handle multiple priorities.

• Experience in developing and implementing operational processes and procedures.

• Familiarity with industry standards and best practices in operations management.

• Must be able to obtain and maintain a DoD security clearance which requires U.S. Citizenship is required.

  Preferred Additional Skills:

• PowerPoint

• Excel

• PowerBI

• Strong scripting skills

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.