Easter Seals Jobs

Description We are offering a contract to hire employment opportunity for a Customer Success Specialist in Greenville, South Carolina. The successful candidate will be part of a dynamic team that ensures customer satisfaction, manages customer orders, and resolves any discrepancies that might arise during the order fulfillment process.

Responsibilities:

• Provide timely, efficient, and professional assistance to customers regarding policies and procedures

• Handle order management tasks such as order entry, additions, deletions, and other changes

• Take ownership of customer inquiries, troubleshoot and resolve them effectively while building a strong relationship with the customer

• Conduct thorough research to resolve order management discrepancies and customer complaints, ensuring customer retention and satisfaction

• Leverage and utilize customer-specific operating portals for order management and customer inquiry activities

• Utilize skills in SAP, Customer Support, and Customer Success Management to deliver exemplary service

• Ensure accuracy and efficiency in processing customer credit applications

• Maintain accurate customer credit records and resolve related inquiries

• Monitor customer credit accounts and take necessary actions to collect delinquent payments

• Master the use of order entry systems to ensure smooth transactions. Requirements • Proven experience in a Customer Success Specialist role or similar position

• Proficiency in using SAP software to manage customer interactions and data

• Demonstrated skills in providing exceptional customer support in a fast-paced environment

• Experience in customer success management, including identifying customer needs and developing effective solutions

• Strong understanding of customer success principles and practices

• Proficiency in order entry systems and procedures

• Excellent communication and interpersonal skills to build strong relationships with customers

• Ability to work collaboratively with different teams to ensure customer success

• Strong problem-solving skills to address customer issues effectively and promptly

• Willingness to continually learn and adapt in a rapidly changing industry.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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