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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Risk Management - Technology & Operations

Risk Director, Technology and Operations, Vocalink

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview - Vocalink Risk Management Principles

• Active Risk Management helps Vocalink to achieve its strategy in making payments safer, smarter and simpler and manage its business safely and sustainably.

• The role is important to help Vocalink maintain compliance with the requirements of being part of the UK’s Critical National Infrastructure (CNI).

• In accordance with the Vocalink Risk Management Framework (aligned to the Mastercard Enterprise Risk Management (ERM) policy) the overarching elements of the role will be to assist Vocalink colleagues to:

• Manage risk in a consistent, joined up manner and approach across Vocalink, with the 1st Line of Defence owning risks, the 2nd Line of Defence setting the standards of risk management and providing the review and challenge over those standards, and the 3rd Line of Defence providing the independent assurance of management of risk;

• Have a strong, continually developing risk culture, where managing risk is simply part of how we work;

• Be aware of Vocalink’s risks, self-identify the most material risks, review and assess the inherent and residual risks, biggest risk exposures, the third-party risks and any concentration of risk, to enable Vocalink to make better decisions as a result.

• Have sufficient controls in place to manage Vocalink’s business safely, sustainably and within appetite;

• Look forward and undertake horizon scanning to anticipate threats and risks ahead, and undertake scenario analysis to assess and address the what if/high severity plausible scenarios;

• Be joined up as a business, collaborate across the business and continually improve our management of risk all across the business;

• Identify, map and set Vocalink’s impact tolerances for Vocalink’s Important Business Services, which are the services that, if not delivered for a period of time cause VLL’s customers intolerable harm;

• Understand and comply with relevant legal and regulatory requirements applicable to Vocalink.

Role Specifics

• Support business owners to identify and monitor all material risks and associated action plans.

• Independent assessment of the effectiveness of the control environment and application of the risk framework.

• Bespoke support to the Chief Risk Officer & Risk Management function as required by governance protocols.

• Working in the second line of defence, partner with the first line to develop balanced risk-taking within the organisation by promoting positive behaviours and a culture of openness.

• Represent Risk Operations, with a focus on Operations and Technology risks at appropriate meetings and deputise for the VP Risk Management where required.

• Provide risk briefings to the CRO ensuring risks, issues and appetite breaches are monitored and escalated thoughtfully.

• Liaise with and support the Operations and Technology risk and control owners to resolve any questions, queries and problems relating to requirements within Vocalink Risk policies and processes.

• Lead cross-functional initiatives to deliver on risk goals, policies and processes.

• Drive preparations for risk governance meetings including reviewing and/or providing all relevant documentation and analysis.

• Advise on Operations and Technology risk management strategies, partnering with Operations and Technology teams to ensure compliance with risk management requirements.

• Provide close support to regulatory governance requests, programmes and policies.

All About You

• Significant experience in technology and operations functions.

• Able to lead and direct others in order to meet a team or collaborative goal.

• Enthusiastic about operational and technology risks including tracking industry trends.

• Character is values lead and intrinsically of a sufficient quality to maintain a professional relationship across the business.

• Consistently display positive, professional and approachable behaviours – displaying the company behaviours.

• Confident briefing to senior, executive and board level audiences.

• Excellent communication skills - uses all relevant channels and resources to communicate effectively and proactively.

• Able to work with no supervision, appropriate skill set to support remediation effort.

• Team working – ability to build and maintain effective working relationships with a wide range of people. Work co-operatively with others as part of a team.

• Organisation and detailed planning ability is essential. Demonstrate strong disciplines with regard to accuracy and quality of output

Corporate Security Responsibility

• Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the role holder must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach; and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.