PURPOSE
Under direct supervision, greets incoming customers in a pleasant and professional manner. Processes payment of customer purchases at retail locations. Counts money to verify amounts and issues receipts for funds received using a cash register. Provides training and assistance to less experienced Cashiers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets customers and receives payment; issues receipts, refunds, credits, or change due to customers; package customer purchases; thanks customers for their business.
- Acknowledges incoming customers in a pleasant manner and provides product information, location, and general store knowledge. Directs customer to product pick-up point, if necessary.
- Opens and closes-out till and accurately documents all transactions, makes accurate change, verifies credit cards and checks, and balances receipts.
- Approves cash refunds or issues credit memorandums to customers for returned merchandise within company guidelines.
- Processes rain checks by contacting customers when out-of-stock merchandise is received.
- Provides prompt and efficient telephone service.
- Keeps work area clean and neat.
- Assists in pricing and stocking inventory, display preparation and maintenance, and maintains quality store presentation.
- Participates in annual physical inventory activities.
- Provides training and assistance to less experienced cashiers.
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
- Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and two (2) years cashier or related experience; or equivalent combination of education and experience.
COMPETENCIES
- Strong customer service skills both face-to-face and telephone
- Good mathematical aptitude
- Good verbal and written communication skills
- Ability to be detailed oriented
- Ability to use tact and skill in dealing with other staff, management and vendors
- Working knowledge in the use of cash register
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
