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Robert Half CSR in Grapevine, Texas

Description

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner

  • Resolve customer complaints and concerns with empathy and efficiency

  • Provide accurate information about products, services, and company policies

  • Process orders, returns, and exchanges as needed

  • Maintain customer records and update account information

  • Assist in troubleshooting product issues and escalate to the appropriate department when necessary

  • Work closely with other teams to ensure customer satisfaction

  • Follow up with customers to ensure their issues are resolved

    Requirements

Qualifications:

  • Previous customer service experience is a plus

  • Strong verbal and written communication skills

  • Excellent problem-solving abilities

  • Ability to stay calm under pressure and handle challenging situations

  • Proficient in Microsoft Office and customer service software

  • Strong attention to detail and accuracy

  • Ability to work effectively both independently and as part of a team

    TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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