Job Information
CU Answers VP Quality Control in Grand Rapids, Michigan
Description
POSITION SUMMARY
The VP of Quality Control assists in the administration of the Technical Resources Department, including: resource allocation, software change control and implementation, and quality control testing and validation. This position works closely with the members of the Product Team to analyze reported software problems and assist in coordination and testing. This position also participates in software development planning by providing design assistance and testing. This position will assist in the hiring, training, evaluation, and development of Quality Control staff.
ESSENTIAL JOB FUNCTIONS
Responsible for planning, directing, and overseeing all employees in the corresponding business units including but not limited to coaching, mentoring, developing, hiring, firing, disciplining, motivating, performance reviews, training, goal setting, payroll processing, staff budgeting, and other HR administrative tasks.
Work with the EVP of Software Development to coordinate, record, document and be actively involved in the implementation of new software, as required by the Software Department Life Cycle (SDLC) as well as the Programming and Development Standards and Guidelines.
Participate in the specification and design process for new software development, and perform and/or coordinate all testing of new and enhanced software.
Analyze Project Sheets reported by clients and assist EVP of Software Development in ensuring follow-up and completion of project resolutions.
Support Documentation/Quality Control efforts as needed, including documenting software changes and testing procedures
Maintain a positive contribution as a member of the management team, and complete all tasks assigned by management to meet team objectives.
Supervise Manager of Web Application QC and QC Analysts.
JOB QUALIFICATIONS
High School graduate or equivalent is required.
Four-year degree in business-related field or equivalent work experience required.
Experience and comfort working with computer software; ability to learn and explore new software independently. Experience with the CUAnswers CUBASE system preferred, but not required.
Familiarity with credit union operations, regulation and procedures, accounting and balancing functions preferred but not required.
Excellent verbal and written communication skills.
Thoroughness, excellent attention to detail, and good problem-solving skills.
Ability to work independently and initiate projects with minimal supervision.
Ability to use discretion when dealing with sensitive or confidential data.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
CU*Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected
