Easter Seals Jobs

Support Professional, Student Financial Services

Department: Student Financial Services

Location: Grand Rapids, MI

GRCC Student Financial Services is responsible for all College cash and the billing and collection of over $55 million in tuition and fees annually. The Customer Service Specialist is the first point of contact for students, parents, staff and community customers with Student Financial Services. This position supports all of the student services activities related to student financials including but not limited to tuition collection, third party payments, Raider Card activity and disbursement of financial aid. This individual will complete the necessary requirements to assure that students are successful in navigating the options for financing their college education at GRCC.

Requisition ID: 668 Position Number: 00001905 Employee Group: https://www.grcc.edu/employee-groups/apss Schedule: 40 hours/52 weeks, 8:00 AM - 5:00 PM Compensation: Level A, $19.83 hour Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment Reports to: Student Financials Functional Analyst Posting Opens: 12/17/2024 Posting Closes: 01/10/2025

ESSENTIAL FUNCTIONS

• Create and utilize existing reports within Nelnet and PeopleSoft to identify students who have unresolved payment plan balances. Place service indicators and communicate with students. • Complete the batch refunds process, coordinate with Bank Mobile to disburse refunds to students according to their selected preference in a timely manner and maintain necessary records. Run reports to identify students who errored out of the batch process and determine appropriate action. • Post, disburse and refund various grants awarded to GRCC. Maintain record of refunds, document procedure and provide reports as needed. • Receive and process Alternative Loans received from Financial Aid. Disbursing funds to the students account or directly to the student. Verifying enrollment and coordinating with Financial Aid to return funds when necessary. • Receive payments from third parties for outstanding scholarships, post payments to student accounts, monitor enrollment and return monies if not used. Scan scholarship into ImageNow and maintain records of scholarships received. • Create a bookstore list for students with excess scholarship funds to allow them to charge books and supplies. • Audit student accounts with excess prepaid scholarships funds to determine whether funds can be disbursed to students, rolled over to next semester or need to be returned to the foundation per the scholarship stipulations. • Responsible for all facets of Amazon billing. Navigating Amazon portal which includes but is not limited to collecting vouchers, collecting and maintaining a record of FERPA agreements uploaded to the portal, linking to third party contracts, billing Amazon for each student individually and posting all Amazon third party payments. Coordinating with Student Records and Enrollment to have enrollment verification completed for these students per their voucher. Providing reports as needed. • Ensure process documentation is up to date and create documentation for any new processes owned by this position. • Provide exceptional customer service when assisting students on the phone and in person with all areas of student finance. • Assist in patch testing for updates to the Campus Wide Information System. • Assist Collections Specialist as needed. • Proficient computer skills in Microsoft Office (MS word and Excel); Campus Wide Information System (CWIS), GMAIL and Image Now. • Must be able to use multifunctional printer/copier/scanner devices. • Receive student payments, post to the appropriate student accounts and prepare receipts. • Maintain and balance individual cash drawers. Run