Job Information
University of Michigan Health-West Patient Registration Representative in Grand Rapids, Michigan
University of Michigan Health-West (Formally Metro Health) is looking for Patient Registration Rep. - Patient Access - (SIGN-ON BONUS ELIGIBLE)
- Shift Varies - 40hrs/wk
- Days - 40hrs/wk. Shift: Days - This position has a schedule of Monday/Tuesday/Thursday/Friday from 7:30am - 6:00pm and works every 6th Saturday from 7:00am - 4:30pm.
- Days - 40hrs/wk. Shift: Days This position will have a schedule of Week 1: Tuesday, Wednesday, Friday, and Saturday and Week 2: Sunday, Wednesday, Thursday, and Friday from 5:00am - 3:30pm.
- Nights - 40hrs.wk. Shift: Nights - This position has a schedule of Week 1: Saturday, Sunday, Wednesday, and Thursday and Week 2: Monday, Tuesday, Wednesday, and Friday from 7:00pm - 5:30am.
- Days - 40hrs/wk. Shift: Days This position has a schedule of Week 1: Monday (5am-3:30pm), Tuesday (9am-7:30pm), Thursday (5am-3:30pm), and Saturday (9am-7:30pm) and Week 2: Sunday (9am-7:30pm), Monday (5am-3:30pm), Tuesday (5am-3:30pm), and Thursday (9am-7:30pm).
General Summary:
Under the direction of the Manager -- Patient Access, the Patient Registration Representative is responsible for obtaining demographic and insurance information from patients and/or their representatives to ensure prompt financial reimbursement.
Requirements:
- High School diploma, GED, or equivalent.
- College education of 1-2 years, preferred.
- Previous experience in registration, billing, and/or administrative role in a hospital or medical office preferred.
- Previous experience utilizing medical terminology preferred.
- ICD-10 and/or CPT-4 coding, preferred.
- Certified Healthcare Associate Certification (CHAA), preferred.
Essential Functions and Responsibilities:
- Welcome and greet all patients and visitors utilizing AIDET, in person and/or over the phone.
- Ensure accurate demographic and insurance information is obtained from the patient and/or their representative.
- Verify patient insurance is active through Real Time Eligibility (if RTE is down must utilize insurance websites).
- Complete Epic WQs daily.
- Collaborate with all departments to ensure applicable protocols and processes are followed.
- Schedule walk-in testing for patients, when applicable.
- Collect patient co-pays, deductibles and any outstanding balances.
- Responsible for daily cash reconciliation and balancing of cash drawer.
- Required to work on-call and holiday schedules.
- Utilize a workstation on wheels (WOW) at the bedside to perform registration, as needed.
- Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
