Job Information
Grand Rapids Community College Lakeshore Operations Manager in Grand Rapids, Michigan
Lakeshore Operations Manager
Lakeshore Operations Manager
Job ID 1680
May 31, 2024
Department: Academic and Student Affairs
Employee Group:https://www.grcc.edu/sites/default/files/docs/humanresources/MeetConferHandbook_05222024.pdf
Schedule: 40 hours/52 weeks, flexibility to cover evening/weekend events
Compensation: Grade 14, $59,000
Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment
Reports to: Executive Director of Lakeshore Campus
Posting Closes: June 14, 2024
SUMMARY
The lakeshore operations manager plays a vital role assisting the executive director in overseeing the daily operations and strategic initiatives of GRCC's Lakeshore Campus. With a focus on student success, faculty support, and campus community engagement, the lakeshore operations manager collaborates closely with the executive director and various departments to ensure the campus functions efficiently and effectively. Additionally, the lakeshore operations manager will assist in developing and implementing emergency response protocols to ensure the safety and security of students, faculty, and staff.
A primary role of this position is to ensure a welcoming environment for current and prospective students and their families, where they will obtain accurate and timely information and support. The lakeshore operations manager will work closely with various campus wide departments to assist with the planning, scheduling, and coordination of enrollment and outreach activities, campus community engagement activities, as well as coordination of services necessary to support virtual and on-site student supports. This position also supports budget management; data collection, analysis, and reporting; and the development and documentation of customer service policies, processes, and procedures.
ESSENTIAL FUNCTIONS
• Assist in overseeing daily operations of the Lakeshore Campus, ensuring smooth functioning and adherence to college policies and procedures • Collaborate with executive director to implement strategic goals, policies, and initiatives at the Lakeshore Campus • Manage student services and support functions at the Lakeshore Campus, including admissions, registration, advising, and student activities • Develop and implement emergency response protocols to ensure the safety and security of students, faculty, and staff as appropriate, and in collaboration with other stakeholders • Coordinate academic programs and course offerings at the Lakeshore Campus, working closely with other GRCC schools to schedule classes and ensure curriculum alignment • Implement marketing and recruitment strategies to attract and retain students at the Lakeshore Campus, working with the college's marketing and communications team and student success division to promote programs and events • Monitor budgetary expenditures and financial operations of the Lakeshore Campus, ensuring fiscal responsibility and compliance with budgetary policies • In partnership with the institutional research office, collect and analyze data related to student enrollment, retention, and success rates, as well as feedback from stakeholders, to identify areas for improvement and to inform decision-making • Utilize data-informed insights to develop and implement initiatives aimed at enhancing student outcomes and operational effectiveness at the Lakeshore Campus • Participate in college committees and professional development activities to contribute to institutional effectiveness and personal growth • Research, identify, recommend, and implement new, innovative technologies and strategies to increase student access and satisfaction, as well as to improve staff efficiency • Participate in the development and implementation of the annual department plan and ensure the integration o
