Easter Seals Jobs

Description

POSITION: Desktop Support

LOCATION: Grand Prairie

DURATION: 6 MONTH CONTRACT TO HIRE

HOURLY: $19-22/HOUR

Responsibilities

• Handle inbound calls and written or internet-based inquiries from customers, addressing a wide array of technical issues including but not limited to email, SharePoint, Office 365, Sales Force, and network connectivity.

• Deliver level one technical support to both internal and external clients, ensuring the accurate assessment of the customer's product issue.

• Enhance personal product knowledge and familiarity through research of customer problems/issues, aiming to provide the highest level of support possible.

• Communicate effectively with clients, documenting all customer interactions consistently, thoroughly, and free from grammatical errors.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Contribute to the internal knowledgebase through participation in training programs for continuous improvement of product knowledge and service skills.

• Provide troubleshooting and resolution for Windows 10, Office 365, Email, and internal CRM technical issues.

• Perform all other duties as assigned.

Requirements • At least 1 year of experience in an IT Support role

• Skilled in using popular technology platforms

• Familiarity with Active Directory

• Capable of troubleshooting and maintaining Apple devices

• Knowledge in computer hardware

• Experience in managing deployments

• Proficiency in Office 365 is essential Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .