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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

For more than 80 years, Jeppesen, a Boeing Company, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world’s leading provider of aeronautical data and operational support, combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.

Jeppesen, A Boeing Company is looking for a Line and Operations Manager based in Gothenburg, Sweden or Amsterdam, Netherlands.

About the Position:

Line and operations manager at support department in Gothenburg. Support and customer success reorganization resulted in an overload on the existing managerial structure. HC for a new / replacement manager in Gothenburg has been escalated and approved.

Responsibilities:

We are seeking a highly motivated and experienced Line and Operations Manager to join our EMEA team. This role encompasses management of a team which works with advanced IT troubleshooting for products in Crew and Network Operations management portfolio. The team also has strong knowledge of operations in aviation industry. Service Managers and systems experts are 2 major roles in this teams’ scope of work. This management role will be pivotal in overseeing initially the planning products with eventual scope extension to Day of Operations products for our customers and is based in our EMEA office. The line and operations management may include overseeing resource sand customers in other regions too, likely in APAC region. The ideal candidate will possess a strong background in FlightOps products and demonstrate a proactive, customer-focused approach in a fast-paced and evolving environment.

Key Responsibilities:

• Lead and manage the EMEA team of Service Managers and systems experts, ensuring high levels of performance and customer satisfaction. Service managers and System Experts work with advanced IT troubleshooting for products included in Crew and Network Operations management portfolio. The responsibility may extend to other regions such as APAC.

• Oversee the planning products for EMEA customers, ensuring timely and effective delivery of services. This scope may extend to include the Day of Operations products.

• Collaborate with local and global management teams to align strategies and share best practices.

• Act as a key point of contact for escalations, participating in the 24x7 management support roster to address escalations in critical issues as they arise.

• Foster a culture of continuous improvement, encouraging team members to identify and implement process enhancements.

• Maintain a proactive mindset, anticipating customer needs and addressing challenges with a "can do" mentality.

• Develop and implement training programs to enhance team skills and knowledge, particularly in FlightOps products.

• Monitor and report on team performance metrics, providing insights and recommendations for improvement.

Basic Qualifications:

• Extensive experience working in IT within a global context

• Excellent leadership and team management skills could be achieved by roles such as line manager, product owner, scrum master and similar.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.

• Strong analytical and problem-solving abilities, with a focus on customer satisfaction.

• Ability to thrive in a challenging and changing environment, demonstrating resilience and adaptability.

• Bachelor’s degree in IT/ Aviation/ Business Administration, or a related field; advanced degree preferred.

Preferred Qualifications (Experience/Education/Skills):

• 8 or more years of experience in IT or/and aviation

• Strong knowledge of FlightOps products and their application in a customer service context.

• Experience in operations management, preferably within the IT and / or aviation industry.

• Line management

• Track record of building high-performing teams

• Advanced degree/Masters program

This position is hybrid. This means that the selected candidate will be required to perform some work onsite (3 days a week). This is at the hiring team’s discretion and could potentially change in the future.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Visa Sponsorship: Employer will initiate the visa application; however, the successful candidate will cover the cost of visa.

Join us if you want to:

• Be a part of something big, challenging and meaningful

• Additional days off for Christmas break (December 24th-January 1st)

• Employee recognition program (Boeing PridePoints)

• Private Medical Insurance (Skandia)

• Pension Plan (Defined Contribution Plan)

Please apply by sending your CV in English.

Posting expire day: 31 January 2025

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 (https://www.thevaluable500.com/) and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.