Easter Seals Jobs

Part Time IT Service Desk Analyst (24 hours)

Employment Type: Contract/Temp

Date Posted: 9/4/2024

Location: Golden Valley, MN

Pay Range: $25.00 - $28.00 per Hour

Job Number: JO-2409-2488

Primary Function

We are looking for a competent IT Service Desk Analyst to provide fast and useful technical assistance on computer system for our big brand client in Minneapolis. You will answer queries on basic technical issues and offer advice to solve them.

An excellent IT Service Desk Analyst must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the brand's reputation and business. This role is part time for Tuesday, Wednesday and Thursday for 24 hours per week. There may occasionally be a need for Friday or Monday. There is an additional opening for this role for Tuesday - Thursday from 8am to 4pm.

Pay rate: $25 - $28/hour

Start Date: 8/20/2024

End Date: 02/27/2025

Duties & Responsibilities

• Provide exceptional in-person technical troubleshooting support service to employees at all levels of the organization at our WHQ locations

• Conduct assessment, research and resolution of incidents and service requests

• Identify and lead process improvement initiatives to enhance customer experience and operations

• Monitor and handle escalations from external service provider

• Updating SOPs and other service documentation with current practices and procedures

Skills & Qualifications

• Basic knowledge of Microsoft OS: Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security

• Effective problem-solving and troubleshooting abilities

• Advanced collaboration, communication, and interpersonal skills

• Excellent organizational and time management skills

Education & Experience

• High school diploma or equivalent

• Minimum 1 year of experience providing end-user technology support

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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