Easter Seals Jobs

Job Family: Customer Services

Req ID: 433346

We belong to the Electrifications & Automation Business Unit at Smart Infrastructure. The position is a team lead role for the Production Head at the Protection & Automation Panel Works at Goa.

This role requires a strong co-ordination between various functions of the factory, Project Management, Engineering, and vendors along with a process-oriented mentality.

We are looking for a driven and ambitious person who can play a pivotal leader’s role in the execution value chain.

Job Title: Customer Services Professional (Sr. Executive-Medium Voltage GIS Products)

• Candidate should possess excellent technical knowledge of Medium Voltage GIS Products, with a strong understanding of the associated technologies and applications

• Manage customer complaint for MV GIS products by timely deputation of Service Engineer.

• Experience in managing service partners, including the ability to provide remote technical support to partner engineers, ensuring they have the necessary guidance and information to perform their tasks effectively.

• Should be able to work with ISP(Integrated Service Platform) tool for monitoring and handling customer complaints

• Should be able to work with web & mobile based Effort Nxt App which is to be mandatorily followed during execution of site activities at customer locations

• Regular interaction with customer on day to day basis pertaining to site issues

• Co-ordinate with factory team with regard to resolving of customer complain

• Arrange required spares at site either by supplier or from factory

• Visit site when required for attending site issues/complaints-domestic & overseas

• Well versed with SAP tool to clear service invoices and providing service indent for creation of service PO on a regular basis.

• Well versed with M-tool to create NCR and account service cost, maintain complaint data

• Proven experience in the installation, servicing, preventive maintenance, and handling of updates for GIS products, ensuring systems are up-to-date and functioning optimally

• Good verbal and written communication skills are required to effectively communicate with customers, ensuring clarity and understanding of technical issues and solutions

• Strong team handling skills are essential, as the role requires daily interaction with partner engineers to coordinate activities, share knowledge, and ensure smooth operations

• Ability to provide on-site support for escalated calls, quickly assessing and resolving issues within the stipulated time frame to ensure customer satisfaction and minimize downtime

Education & Qualification:

• B.E./B.Tech./Diploma in Electrical/EEE.

• Must have 6-8 years of experience in servicing GIS products, with a demonstrated ability to handle complex technical challenges and deliver high-quality service.

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