Job Information
Miller's Services Membership Concierge in Gloucester, Virginia
Miller’s Services, Inc. is looking for a customer oriented Membership Concierge. The ideal person is passionate about our services and believes in a commitment to continuously improve our customer service. In this role, you will serve as the primary point of contact for all of our member customers, ensuring that they each have an exceptional experience by exceeding their expectations. In order to uphold our promises to our customers, this position will possess the utmost skills in customer service, will understand how to build relationships, and ultimately achieve customer retention. The end goal is to help support our customers, make their lives easier, and through WOW Service create a lifelong relationship so that Miller’s is the first number they call when an issue arises.
Responsibilities
Send personalized welcome email to all new members.
Serve as the main point of contact for all membership needs.
Guide new members through the member onboarding process as they join the Miller's family
Maintain accurate member information.
Communicate with Management regarding Customer needs, problems, interests, market activities, and trends
Establish, develop, and maintain a positive reputation with existing and prospective customers.
Build and develop new memberships through relationship building
Job Requirements
Energetic and a friendly disposition
Strong communication skills: in person, as well as effectively using email, calls, and text
Efficient organization and time management
Three plus years of customer service experience
Ability to prioritize tasks
A quick self-study, that looks for resources to help self educate themselves
Strong logic and reason skills in order to creatively find a solution for customers
Self-motivated with a determination to succeed
Able to adapt to change and thrive in a fast-paced environment
Strong organizational skills and self-discipline to manage one’s self without constant daily oversight
Ability to build relationships across various personalities and backgrounds
Strong written and verbal communication skills
Why Join Our Team?
Many advancement opportunities
Highly competitive compensation and benefits package
Retirement Plan with a company match
Paid time off and paid birthday!
Holiday Pay
