Job Information
Reynolds & Reynolds Traveling Network Installation Technician in Houston, TX,
Traveling Network Installation Technician
Houston, TX
Full-Time
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Position description:
As a Network Installation Technician (Project Implementer), you will be heavily focused on providing services through Proton Technologies, Inc. - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As a Project Implementer, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport. Primary Responsibilities: Complete onboarding tasks as assigned by the Project Manager and Technical Project Manager. Travel to new client onboardings to perform network documentation, toolset deployment and network assessments. Install Firewalls, Switches, Access Points and Phone systems as part of project deployment. Document all network and client changes that occur during new hardware deployment. Ensure highest level of availability for network resources and maximize uptime throughout the project lifecycle. Communicate in a knowledgeable, yet approachable, language with the client to allow understanding of complex terminology and practices by the client Secondary Responsibilities: When not travelling for projects, the Project Implementer will assist with local/regional IT tasks for Reynolds and Reynolds and KeyTrak.
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Requirements:
Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize work.
Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
Must be able to lift at least 50 pounds on a consistent basis
Must have at least 2-3 years direct experience in a similar Project role
One-year certificate from a college or technical school is preferred
Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations
Strong sense of Firewall Configurations, Cisco, and Networking
Accustomed to Imaging and VMware Virtualization
Knowledgeable on Cabling and Telco Circuits
Educated on VoIP, VLANs, DNS, BSOD, and GPO’s
Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD
Ability to travel to project sites on a regular basis. Up to 50% overnight travel
Experience updating project and technical documentation
Must be able to attend a paid training class in Texas
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company vehicle for work purposes
Working remotely with a company cell phone, laptop, and other provided home office equipment
Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Salary:
$50,000 – $60,000 / year
