Easter Seals Jobs

This role has the responsibility of adhering to the security and privacy requirements within AFS security trainings and within relevant Accenture Information and Security Policy and Procedures such as AFS-0090 Policy on Privacy and Personal Information and AFS-0056 System Security policies.

Cloud Administrator is responsible for maintaining and delivering key technologies streams for the service line multi-tenant and multi-cloud production-computing platform.

• Resolves complex technology issues

• Handles technical infrastructure tasks

• Manages or executes activities related to technical maintenance and administration of the AWS, Oracle

• Support and improve infrastructure monitoring and reporting tools

• Support and maintain configuration management solutions

• Contributes technology subject matter expertise to the team

• Interact with application vendors (e.g., AWS, Oracle, Azure) and ensures timely support guidance for technical inquiries

• Collaborate and build working relationships with supporting teams (Service Delivery, Security, Engineering, and PMO)

• Provides technical input for all maintenance requests that are approved via ITIL change management process.

• Coordinates activities related to technical maintenance and administration of the infrastructure environments

• Reviews monitoring reports and ensure all issues are being addresses

• Create and maintain appropriate documentation for system activities

• Coordinates and participate in application updates and upgrade projects

• Ensures all ITIL processes (e.g., incident, problem, change, etc.) are followed

• Participate in on-call support rotation, as appropriate

• Trains, teaches and collaborates with Level 1 Analysts to provide mentorship and feedback around lessons learned

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, other relevant field, or equivalent relevant experience.

• Advanced computing certification preferred

• Advanced experience with Linux and Windows administration, particularly with servers in virtualized and hosted cloud environments

• Amazon Web Services (AWS), Oracle, or Microsoft Azure cloud provider experience for hosting and migration

• Proficient in the fundamentals of Linux scripting languages

• Experience installing, configuring, and maintaining services related to patching in both Linux and Windows environments

• Familiarity with load balancing, firewalls, and networking

• Ability to monitor services on production servers

• 5-10 years of experience in Systems Engineering/Analysis

Other Job Specific Skills

• Proficient in Linux OS troubleshooting

• AWS, Azure, OCI, Terraform certifications

• Advanced Experience in writing, testing, implementing automation via GIT, Terraform, Ansible

• Advanced knowledge of Nagios monitoring software and ability to perform version upgrades

• Expertise in OS troubleshooting with a focus on patch management via Ansible

• Familiarity with Desktop-as-a-service (Daas) specifically AWS Workspaces

• Experience supporting technology in the Federal space

• Experience in supporting customers in a ticket-based and email environment (ServiceNow)

• Ability to translate complex technologies into simple to understand concepts for clients

• Assist in the identification, definition and implementation of process improvement

• Brings a high sense of urgency for all tasks

• Strong multi-tasking abilities and able to provide timely responses

• Ability to be flexible and work analytically in a problem-solving environment

• Strong communication (written and oral) and interpersonal skills

• Ability to prioritize and complete tasks within schedule

• Ability to effectively troubleshoot issues by using process of elimination

Work Hours Requirements

• Regular working hours in home country

• Occasional flex time or overtime

• Ability to participate in on-call support rotation

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.