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APPRENTICESHIP - Sea Logistics Operational Care Specialist (Starting 23rd September 2024) | Liverpool | req117216

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our National Exports Operational Care Centre in Liverpool. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

YOUR ROLE

The Operational Care Specialist Apprentice will be part of a team within the Operational Care Centre (OCC) responsible for ensuring efficient and effective operations, focusing on providing outstanding care and service to our clients. The role will involve managing the complex logistics and coordination required to move goods across the globe! This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

YOUR RESPONSIBILITIES

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the International Freight Forwarding Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

You'll be learning how to…

• Aligning with our Customer Care Teams to meet and exceed our Customer's requirements

• Coordinate with freight forwarders, carriers and customs brokers to arrange the shipment of goods

• Prepare and verify export documentation, including invoices, shipping instructions and packing lists

• Maintain accurate records of all export transactions and related documentation

• Resolve customer issues promptly, ensuring high levels of client satisfaction.

• Collaborate with internal teams and external partners to address and resolve operational challenges

YOUR SKILLS AND EXPERIENCES

• The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)

• Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.

• Previous use of Microsoft Outlook and Excel is beneficial.

• Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

• This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website.

Key Information:

Apprenticeship Contract:Fixed Term - 2 years

Working hours: 8:30am-5:00pm, including 1 hour lunch.

Place of work: outline. Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Recruitment Process:

Step 1: Applications will be reviewed on a rolling basis.

Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more abut the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.

Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team

Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

GOOD REASON TO JOIN

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

UK Future Talent

uk.futuretalent@kuehne-nagel.com

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.