Job Information
City Of Glenwood Springs Guest Services Representative in Glenwood Springs, Colorado
POSITION SUMMARY:
This position serves as the first contact point for the public at the Community Center. Position is responsible for providing guest service, cashier duties, and knowledge of all programs and amenities while working the front desk at the Community Center.
ESSENTIAL FUNCTIONS:
Demonstrate strong customer service skills while meeting and serving the public effectively. Process daily sales, payments, and credits for memberships and activity registrations and cancellations. Actively engage with members and guests in a positive manner. Enforce facility rules, policies, and safety guidelines. Refer visitors to appropriate information, personnel, and resources. Complete daily tasks including, maintaining various files, and other record keeping functions. Receives and directs phone calls. Perform multiple tasks in an active environment, use good judgment, and take initiative.
CORE COMPETENCIES:
Understanding of proper cash handling. Ability to work both independently and in a team. Must possess strong communication skills. Present a positive, helpful public image. Ability to develop and maintain effective working relationships with all internal and external customers.
EDUCATION, TRAINING & CERTIFICATIONS
Necessary: Must be 16 years of age or older. CPR and first aid must be obtained within 90 days of hire. Knowledge of Windows based applications to include Microsoft Word, Excel, Outlook, and Internet.
Desired: Previous experience in customer service. Knowledge of Time Clock Plus and RecTrac systems.
POSITION REPORTS TO: Community Center Manager and Guest Services Supervisor
DIRECT REPORTS ASSIGNED: 0
JOB LOCATION: Community Center, 100 Wulfsohn Road, Glenwood Springs, CO 81601
FLSA STATUS: Non-Exempt
CATEGORY: Part-time
HOURS: Not to exceed 28 hours per week
