Job Information
Hudson Headwaters Health Network Nurse Leader (Full-time) in Glens Falls, New York
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
Schedule: 40 hours per week. Monday-Friday 8:30am-5pm with a Tuesday evening rotation
Position Summary
The Nurse Leader is directly responsible for the daily leadership of Health Center nursing staff while embracing the Core Values of Quality, Appreciation, Creativity and Sustainability in pursuing the HHHN Mission and Vision. The Nurse Leader will be responsible for holding their team members accountable for the delivery of an exceptional patient experience as measured by patient satisfaction surveys and patient feedback. The Nurse Leader will lead the nursing staff to achieve annual Health Center and Network performance goals related to quality, compliance and financial outcomes; recruit, train and retain qualified nursing staff to maintain high service standards and deliver quality patient care; and support the implementation of a sustainable team-based care model.
The Nurse Leader will work closely with the Practice Leader on day-to-day problem solving within the Health Center, co-management of health center nursing performance and implementation of key objectives. The Nurse Leader will collaborate with Nurse Leaders across the Network as everyone works toward a common set of goals and benchmarks for success.
Essential Duties and Responsibilities:
Promote and monitor patient satisfaction continuously; provide coaching when necessary and positive reinforcement; create and support a patient centric culture and lead by example
Respond promptly to patient feedback and ensure the patient is 100% satisfied with the actions taken to improve patient experience; hold team members accountable
Directly lead, manage and hold the Health Center nursing team members accountable
Work with the Practice Leader to monitor and maintain staffing levels based on patient volumes
Prepare staffing schedules (including time off requests) to ensure adequate staffing to meet the needs of the Health Center
Review all requests for time off, basing approvals on the needs of the Health Center
Review and approve staff time in ADP and mileage in the Company Mileage system
Identify needs for development of team skills and use available resources (i.e., Senior Nursing Advisor, Nursing Education Leader, Human Resources) to meet those needs.
In conjunction with the Practice Leader interview, onboard, and offboard nursing team members
Conduct regular performance reviews as per policy, providing meaningful and genuine feedback, and identifying areas for development
If necessary, create improvement plans using established targets. Counsel, coach, and, in some cases, take disciplinary action
Assist with the development and implementation of Network-wide nursing standards, workflows, policies and procedures
Ensure all nursing staff are equipped with the tools and resources to be successful, including an understanding of EMR updates and changes
Perform hands-on nursing care, triage and/or telehealth as needed under the clinical supervision of the RN Practice Leader or designee.
Support the implementation of the HHHN team-based care model
Continually monitor data and metrics and work toward established goals
Work collaboratively with the entire Health Center staff to consistently deliver an optimal patient experience and high level of team satisfaction
Adhere to and provide feedback on standard Health Center procedures
Provide a consistent level of high quality care and exceptional customer service while achieving productivity and efficiency targets
Attend and actively participate in regular Health Center performance meetings
Schedule, prepare agendas for and lead regular Health Center nursing staff meetings
Participate in regional and/or Network-wide nursing leadership meetings
Assume an active role in development and management of annual nursing budget, review monthly reports and explain variances
Serve on HHHN committees that support the Mission, Vision and Core Values; participate with enthusiasm and engagement
Perform additional duties and special projects as assigned
Qualifications:
A.A.S. degree or higher from an accredited nursing school
Current and unrestricted NYS RN license
Minimum of 5 years clinical Registered Nurse experience with at least 2 years of supervisory/management experience, preferably in primary care-centric model
Valid NYS driver license and be able to travel throughout the Network as needed
Current BLS certification
Excellent verbal and written communication skills; ability to communicate effectively with care team members, patients and external contacts
Ability to serve as a mentor and role model
Decisiveness and a willingness to take initiative and implement innovative solutions
Ability to build and grow an engaged and productive team
Strong organizational skills and attention to detail
Must possess computer competencies including electronic medical record and computerized charting
Proficiency in MS Office Suite
The salary for this position is $88,580.34/year.
