Job Information
Desert Diamond Casinos Steakhouse Manager (West Valley) in Glendale, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6767816
Creates menus and trains team to execute them. Provides guidance and direction to sous chefs, including setting goals, performance standards and monitoring performance. Provides and supports on brand service behaviors that are prepared to wow for customer satisfaction and retention. Provides information to executive teams, managers and supervisors, team members, and subordinates by telephone, in written form, e-mail, or in person. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Works to meet or exceed goals provided by Executive Sous Chef including performance goals, budget goals, team goals, etc. Ensures menu items are flavorful, well presented, and cost effective. Encourages and builds mutual trust, respect, and cooperation among team members. Manages day-to-day operations of the steakhouse, ensuring that quality standards and expectations of the customers are met or exceeded on a daily basis. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands team members\' positions well enough to perform duties in team members\' absence or determine appropriate replacement to fill gaps. Works with Human Resources Department to fill open positions. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Manages team member progressive discipline procedures for areas of responsibility. Ensures team members are treated fairly and equitably. Ensures disciplinary procedures and documentation are completed in a timely manner. Ensures enterprise and department policies are administered fairly and consistently. Ensures compliance with all food handling and sanitation standards. Administers the performance appraisal process for direct report managers. Follows proper handling and temperature standards of all food products. Ensures employees maintain required food handling and sanitation certifications. Prepares and cooks foods of all types, either on a regular basis or for special guests or internal functions. Recognizes superior quality products, presentations and flavor. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Trains kitchen team members on the fundamentals of good cooking and excellent plate presentations. Demonstrates new cooking techniques and equipment to staff. Observes service behaviors of team members and provides feedback to individuals and or managers. Uses enterprise computer systems in daily operations to meet goals and maintain standards. Works with Executive Sous Chef and keeps them informed of issues as they arise. Analyzes information and evaluates results to choose the best solution and solve problems. Manages department controllable expenses including food cost, supplies, uniforms and equipment. Participates in the budgeting process for areas of responsibility. Performs other duties as required. Analyzes member survey results and regular member/guest feedback. Partners with management to identify opportunities for improvement to be addressed with effective training solutions. Exemplifies the desired culture and philosophies of the organization. Demonstrate Desert Diamond Casino On Brand attitude towards team members & guest at all times. Displays, supports and reinforces Desert Diamond Casino\'s Spirit of Service Standards. Model the company standards and lead by example