Easter Seals Jobs

Description

We are offering a contract for a permanent position as a Client Support Specialist in the Chemicals Manufacturing industry. As a Client Support Specialist, you will be tasked with a range of responsibilities from processing client transactions to ensuring a high level of customer satisfaction.

Responsibilities:

• Deliver top-quality customer service through timely and accurate processing of client transactions

• Utilize advanced Microsoft Office skills and multiple computer systems to efficiently handle daily tasks and resolve customer inquiries

• Foster solid customer relationships through excellent verbal, written, and social communication skills

• Actively listen to customer cues to identify and resolve issues with grace and integrity

• Perform functions that include managing cash and other daily transactions

• Maintain CRM database with up-to-date customer account information

• Leverage cloud technologies to perform complex transactions and extensive research in resolving customer inquiries

• Act as an active problem-solver, effectively interacting with internal and external partners and clients

• Ensure customer satisfaction through personalized service based on individual customer needs

• Import and export customer service data as needed for account management and reporting.

Requirements • A minimum of 2 years' experience in a similar role within the Chemicals Manufacturing industry.

• Proficiency in Cloud Technologies to effectively manage and store data.

• Experience with CRM software to maintain and manage customer relationships.

• Strong database management skills for efficient data handling and retrieval.

• Proficiency in Microsoft Excel for data analysis and report generation.

• Ability to manage Customer Accounts ensuring timely and efficient service.

• A strong focus on Customer Satisfaction, with a proven track record of improving customer experience.

• Excellent Customer Service skills, with the ability to handle queries and complaints professionally.

• Experience in Customer Success, with a focus on growing and developing existing clients.

• Knowledge of Export Customer Service, with the ability to handle international customer accounts.

• Experience in Import Customer Service, understanding the specific requirements and challenges of importing customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .