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Concentrix Associate Sales Manager - English in Giza, Egypt

Associate Sales Manager - English

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Giza, Egypt

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1553587EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Associate Sales Manager - English

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,

adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

  • Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

  • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

  • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

  • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

  • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

  • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

  • Be a point of escalation for our clients and respond promptly to any issues

  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

  • Work with client contact on reporting and forecasting

  • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

  • Work with client contact on reporting and forecasting

  • Coordinate team incentives and Sales Performance Incentive Funds

  • Partner and build business relationships with all partners to ensure customer expectations are met

Location:

EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:

English (Required)

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1553587EXTERNALENGLOBAL&step=1&utm_source=none)

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