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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Summary of Primary Function/General Purpose of Position

The Pharmacy Operations Manager is responsible for the operational compliance with federal and state rules and regulations surrounding pharmacy practice and tactical implementation of pharmacy initiatives. Oversight responsibilities of the pharmacy manager may entail retail, infusion services, hospital or other pharmacy services. This functional leader is responsible for managing and leading pharmacists, pharmacy technicians, and other support staff who provide patient care or supportive services for respective areas of oversight. The leader partners with site nursing, medical, and administration leaders to optimize patient care through pharmacy services and ensures appropriate drug storage, preparation, and patient monitoring to meet the needs of patients. Finally, the manager will lead and manage pharmacy patient care services and operations, medication use outcomes, projects, and human resource management. All responsibilities are accomplished in collaboration with the director of pharmacy or system-level pharmacy leadership team in coordination with the site-specific leadership team.

Essential Job Functions

• Provides management and oversight of pharmacy related activities within the department and supportive of system-level initiatives involving change and support for pharmaceutical care across the hospital.

• Develops and supports initiatives to manage pharmacy operating budget and institute operational initiatives to implement cost containment strategies that benefit the organization.

• Promote and enhance pharmacy care by providing leadership and support to patient care and quality initiatives in acute and non-acute areas (clinical activities, Meds-to-Beds, dosing services). This may entail leading or participating in committees.

• Selects, trains, orients, and assigns department staff to schedules. Develops standards of performance, evaluates performance, and initiates recommendations for personnel actions.

• Assesses and standardizes medication dispensing practices and pharmacy workflows and encourages team member growth and development. Staff oversight and ensuring workforce is trained for drug distribution and clinical services.

• Develops and establishes operation and clinical procedures consistent with accrediting bodies, as well as state and federal rules overseeing pharmacy practice. Establishes policies to ensure adequate execution; appraises and evaluates subordinate and system performance regularly.

• Collaborates with IT and supply chain across organization to support safe, standard, and effective medication usage and practices and works to ensure staff are trained on new systems or procedures.

• Partners with Director on financial planning, budgeting, and capital projects.

• Participates in the education of pharmacy students and residents as applicable.

• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Pharmacy Technicians may practice at the top of their respective State Licensing Board Regulations.

Licensing/Certification

Pharmacist Licensure – State Board of Pharmacy required

Education

Graduate of an ACPE accredited School of Pharmacy with a BS or PharmD (required)

Advanced pharmacy degree – Doctor of Pharmacy, Masters, Residency (preferred)

Work Experience

3 years of experience in a progressive hospital or healthcare system pharmacy leadership role preferred

Training

None

Language

None

Patient Population

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Working Conditions

Periods of high stress and fluctuating workloads may occur

May have periods of constant interruptions

General office environment

Required to car travel to off-site locations, occasionally in adverse weather conditions

Long-distance or air travel as needed- not to exceed 10% travel

Hazards

None

Skills

Prescriptions

Medical Prescriptions

Patient medications

Dispensing Prescriptions

Performance Improvement

Leadership

Mentorship

Training Employees

People Leadership

People Management

Active Listening

Verbal Communication

Written Communication

Professional Judgement

Time Management

Creativity

Teamwork

Clinical Knowledge

Change Management

Project Management

Pharmacy Law

Pharmacy Operations

Quality Monitoring

Clinical Pharmacy

Budgeting

Pharmacy Compliance

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com