Easter Seals Jobs

Overview:

Reviews and scores phone conversations with customers on a pass/fail basis within the Mortgage Loss Mitigation Call Center. Also leads and/or participates in projects within Mortgage Default Servicing and represents these areas in cross-functional, visible projects involving business partners outside of Customer Asset Management.

Primary Responsibilities:

• Completes call center quality assurance work

• Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.

• Develop and produce non-routine departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses and financial analyses for one or more functional areas of CAM.

• Conduct non-routine analysis and judgment-based work over a single or closely related disciplines to support CAM decisions.

• Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM.

• Draft and/or edit procedures related to one or more functional areas of CAM to maintain their currency.

• Support departmental audits, user certifications and compliance testing for CAM.

• Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned CAM team(s).

• Assist with providing departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned CAM team(s).

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

• Associate degree, or equivalent work experience

• Minimum of 3 years’ related experience

• Experience in collections and/or default servicing

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Education and Experience Preferred:

• Quality control/assurance work

• Call center experience

• Proven analytical skills

• Strong organizational skills

• Proficiency with Microsoft Excel

• Proven verbal and written communication skills

• Prior experience in functional areas supported

Location/Working Model:

This is a hybrid position requiring 2 days in-office per week. Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.

Required Availability/Scheduled Shift:

Monday-Friday, 8:00am-5:00pm

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.