Easter Seals Jobs

Overview:

Responsible for assisting customer with open delinquent and/or non-performing assets, mitigating loss situations, and reducing potential losses to M&T Bank. Accept inbound calls from customers and various internal departments. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship.

Primary Responsibilities:

• Assist consumer that are in the early, mid, and late stages of delinquency; assess the prospect of repayment and arranging repayment schedules or other solutions such as: Payment plan or Extensions.

• Document outcomes of all calls.

• Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency.

• Identify suspect situations (i.e. fraud) and investigate exposure, escalating issues to management along with recommendation of course of action.

• Utilize internal collections systems and accounting systems for all loan types.

• Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Complete other related duties as assigned.

Scope of Responsibilities:

This position works under direct supervision and does not have exclusive autonomy. In addition, this position does not have the authority to waive late fees or offer settlements.

Education and Experience Required:

• High School diploma/GED

• Minimum of 1 year relevant work experience

Education and Experience Preferred:

• Previous experience in customer service, customer-facing, collections, call center or sales

• Experience with word processing, spreadsheet and presentation software

• Detail oriented

• Strong verbal and written communication skills

• Knowledge of M&T Bank systems

Scheduled Shift/Required Availability:

• Hours of this position are Monday-Friday, 8:00am-4:30pm

• Working at least one Saturday per month is required. Saturday hours are from 8:00am-12:00pm

Location/Working Model:

• This is a hybrid position requiring two days in-office (Tuesdays & Thursdays)

• Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.