Job Information
Kelly Services 11801 - On Site BPO (Professional & Industrial) Operations Supervisor- Schenectady, NY in GE Power and Water Renewable BPO, New York
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and teamwork. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.
The ideal candidate will have a sharp business mind and shown success in leading multiple departments for maximum productivity. This person will be highly skilled in human resources, finance and be able to develop/maintain an environment of trust, diversity, and inclusion with our client GE.
Our Operations Manager is accountable for:
Maintain constant communication with Partners, staff, and vendors to ensure accurate operations of the company
Develop, implement, and maintain quality assurance protocol
Increase the efficiency of existing processes and procedures to improve the company’s internal capacity
Ensure that operational activities remain on time and within budge
Track staffing requirements, hiring new employees as needed
Lead all aspects of accounts payable and accounts receivable departments
Essential Skills:
Lead, empower, and support a large team within a time-sensitive and fast paced environment, including career development plans for direct reports and problem resolution
Run data collection for the updating of metrics to achieve efficiency targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Partner with cross-functional teams to improve proprietary tools and system
Work closely with legal and safety departments to ensure that activities remain compliant
Be responsible for equipment and inventory
Strong skills in budget development and oversight
Excellent ability to delegate responsibilities while maintaining interpersonal control of branch operations and customer service
Proficiency in conflict management and business negotiation processes
Knowledge of business efficiency software and a curiosity about learning new applications
Seeking proven experience in operations management, business administration, or related field. Experience supporting 80+ employees
Compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at:
Kelly Services | People (benefitsatkelly.com) (https://rs.benefitsatkelly.com/)
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
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