Job Information
Jefferson Dental and Orthodontics Front Desk in Garland, Texas
Who Are We?
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?!
Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.
What You’ll Do
Provide excellent customer service to patients
Be the first impression welcoming patients to the office and the final friendly face they see after their visit
Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned
Who We’re Looking For
Someone dedicated to going above and beyond to ensure the best customer service and experience
Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
The Perks!
Competitive pay and bonus structure – starting salary $14/hour and bonuses of up to $800/month*!
New Grads welcome!
Growth and advancement opportunities for leadership roles
Vacation and PTO
$25,000 of Company-paid Life Insurance
Wide variety of additional benefits including:
Medical
Dental
Vision
Short-term and Long-term Disability
Health Saving Account
Flexible Spending Account
Dependent Care Spending Account
Supplement Life Insurance for you or your dependents
401(k)
Accident
Critical Illness
Identity Protection
Team Member Assistance Program
Basic Qualifications
Customer service experience
High School Diploma or equivalent required
Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word
Preferred Qualifications
Dental office management experience, especially in a multi-specialty office, highly preferred
Knowledge of Dentrix and Dolphin dental software
CPR-BLS, RDA, or other related dental certifications
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekend availability
Experience:
Customer service: 1 year (Preferred)
Reception: 1 year (Preferred)
Computer skills: 1 year (Preferred)
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