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Eaton’s IS VEH VGNA division is currently seeking a Warranty Manager. This position is based at our Galesburg, MI facility.

The Warranty Manager will lead, facilitate and coordinate the warranty claims administration and transaction processes for Vehicle Group – CVT and Auto products with our respective channel customers (OEM, dealer, National Accounts/fleets). The position will ensure that claims are administered in accordance with defined OEM long term agreements, published warranty terms and conditions and claim coding strategies. The incumbent will also be responsible for monthly warranty expense (Financial Rolling Forecast) forecasts and tracking of actual warranty spend versus plan.

The expected annual salary range for this role is $105000.03 - $154000.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

• Lead team of direct reports responsible for the warranty claims administration and transaction processes for Vehicle Group – Commercial Vehicle and Automotive products with our respective channel customers (OEM, dealer, National Accounts/fleets).

• Manage assigned customer account relationships - utilize knowledge of customer long term agreement terms, policies and processes to meet and exceed customer expectation.

• Contributes to the team to accomplish functional strategic plans, organizational goals, daily tasks and records/monitors performance metrics. Monitor staffing levels and claim volume to ensure best-in-class service levels.

• Lead in the deployment and execution of warranty administrative policies, guidelines, repair strategies, core administration, part return requirements and specific customer claim response requirements. Oversee and drive standard repair time (SRT) modifications as needed.

• Acquire and deploy EBS concepts and tools to drive sustainable process improvement and change. Collaborate with others to transfer and/or deploy best practice knowledge across the Warranty team, Knowledge of Eaton CVT and auto products, tools and systems required to adjudicate and transact warranty claims efficiently and accurately.

• Utilize Microsoft Office products and Oracle OBIEE to efficiently manage and analyze data to report system effectiveness and support internal or external customer requests.

• Resolve warranty issues at OEM and Dealers in a timely manner and with minimal supervision.

Qualifications:

Required Basic Qualifications:

• Minimum of a Bachelors Degree from an accredited institution

• Minimum five (5) years experience in Quality, Manufacturing, Materials, Engineering and/or Operations related fields

• Must be legally authorized to work in the United States without company sponsorship now and in the future

• No relocation is available for this position. Candidates must reside within 50 miles of Galesburg, MI to be considered. Active Duty Military are exempt from this geographical limitation.

Preferred Qualifications:

• Bachelors Degree in Business and/or Engineering

• Experience within Automotive/Trucking industry

• Problem Solving skills (8D, A3, Six Sigma)

• Experience with warranty claims systems

Skills:

• Ability to travel at minimum 25%

• Proficiency with operational change management

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.