Job Information
Springs Valley Bank & Trust Customer Service Representative in French Lick, Indiana
JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE DEPARTMENT: Deposit Operations LOCATION: Washington, Indiana CLASSIFICATION: Non - Exempt REPORTS TO: Banking Center Manager SUPERVISES: No supervisory responsibilities JOB SUMMARY: Provides exceptional customer service and maintains a customer focused culture. MAJOR DUTIES and RESPONSIBILITIES: ? Is responsible for comprehensive, prompt and efficient customer transactions. Receives and cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records. ? Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately. ? Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services. ? Promotes and explains financial institution services and products based on customers needs, within compliance of financial institutions standards. ? Identifies cross-sell opportunities and refers customer to appropriate sales member. ? Assists in the night depository function. ? Ensures deposit area is properly stocked with forms, supplies, etc. ? Performs Branch Capture of transactions. ? Continually increases product and service knowledge, to meet customer demands. ? Makes product and service recommendations to Banking Center Managers. ? Responsible for complying with all financial institutions policies and procedures. ? Actively achieves individual sales, referral, operational, and community involvement goals. ? Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc ? Performs other duties as assigned. EDUCATION and EXPERIENCE: ? High school diploma or equivalent. ? Two or more years of personal banker experience (including completion of in-house training) ? Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc) ? Good interpersonal communication, organizational, mathematical and computer skills. EOE, including disability/vets
