Job Information
NRG Energy, Inc. Retail Account Manager in Frederick, Maryland
Welcome to the intersection of energy and home services. At Airtron, we’re driven by our passion to create a smarter, cleaner and more connected future.
At Airtron, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.
Job Summary:
The Retail Account Manager serves as the local primary point of contact between the company and the big box stores regarding concerns and needs. This role is tasked with building new and strengthening existing big box relationships to achieve long-term customer partnerships.
Essential Duties/Responsibilities:
Acts as a local division point of contact for big box sales, building the relationship, addressing concerns and providing resolutions
Qualifies all big box leads based on lead details, type of equipment and geographic area
Schedules qualified big box leads with the retail sales team
Determines when to offer various promotions to customers
Develops a thorough understanding of products and service offerings to better upsell and cross-sell to clients
Provides customer service for all retail sales as required
Engages and partners with third party lead generating team to promote sales growth
Manages, processes, and tracks all incoming lead, follows up with open leads.
Processes customer payments
Maintains and reports weekly and monthly KPI’s for big box and retail leads
Meets with Retail Manager to review KPI performance, identifies solutions to improve performance
Completes required reports and related documents promptly and accurately
Ensures the accuracy of all reports and accounting records
Continually searches for ways to improve results and effectiveness
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned
Minimum Requirements:
1+ years of sales/customer service or related experience
High school diploma or GED
Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
Must be able to communicate in English effectively, both verbally and in writing
Excellent verbal and written communication skills
Valid driver's license required
Ability to work overtime with little notice; weekend hours may occasionally be required.
Preferred Qualifications:
3-5 years of sales experience within a construction/HVAC or home services environment
Proven track record of meeting or exceeding sales targets and receiving positive feedback
Additional Knowledge, Skills and Abilities:
Consultative and collaborative selling approach
Ability to follow through on commitments to customers, internal and external
Must be organized and able to coordinate a large volume of requests
Proactive mindset
Mechanical aptitude
Strong organizational skills, attention to detail and the ability to multi-task
Ability to work independently and as part of a team
Strong work ethic and ability to demonstrate consistent and effective leadership behaviors
Capable of making good judgments/decisions.
Willingness to learn and be a part of a team
Positive attitude and a team player
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization
Safety mindset and acceptance of a safety culture
Related experience may be substituted for education
Working Conditions:
Open office environment
Fast-paced environment
Physical Requirements:
Must be able to lift/move up to 20 pounds frequently
Frequently performs tasks requiring bending at the waist, kneeling or crouching
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
Airtron is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
PLEASE NOTE: NRG Energy, Inc. is providing onboarding and pre-employment processes for Airtron LLC. As such, you may encounter "NRG Energy, Inc." or "NRG" in various places during your pre-employment and oboarding process. Please be aware that Airtron LLC and NRG Energy, Inc. are separate and independent companies, and that your employment will be with Airtron LLC and not NRG Energy, Inc.
NRG Energy, Inc.
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