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Job Title: Technical Support AnalystWhy You’ll Love This Job:

• Hybrid Work Flexibility: Enjoy the best of both worlds with the opportunity to work from home three days a week after completing your training.

• Fully Equipped: We provide all necessary equipment, including a laptop, to ensure you have everything you need to succeed.

• Dynamic Environment: Join a vibrant team where your technical skills will be put to the test and continuously developed.

Summary of Position:

As a Technical Support Analyst, you will be the go-to expert for troubleshooting and resolving technical issues in a contact center environment. Your role will involve:

• Remote Troubleshooting: Addressing hardware, software, and connectivity issues using remote access tools.

• Comprehensive Support: Providing assistance for Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various applications.

• Customer Interaction: Handling an average of 25 interactions per day via phone and chat, serving as the single point of contact for over 20,000 supported staff members.

Key Responsibilities:

• Technical Expertise: Utilize your knowledge of Windows, MS Office, and general networking to resolve issues efficiently.

• Customer Service Excellence: Deliver top-notch support, ensuring high levels of customer satisfaction.

• Performance Metrics: Meet and exceed Key Performance Indicators (KPIs) such as first contact resolution, quality, and adherence to schedule.

What We’re Looking For:

• Technical Skills: Proficiency in MS Office, Windows, Active Directory, and remote support tools like ServiceNow and Zendesk.

• Experience: Previous experience in a service desk or help desk environment, with strong phone and chat support skills.

• Typing Proficiency: Excellent typing skills to handle customer interactions swiftly and accurately.

Top Skills:

• General Windows Knowledge/Troubleshooting

• MS Office Troubleshooting

• General Networking Knowledge

• Service Desk Experience

• Phone/Chat IT Support Experience

• Great Typing Skills (WPM)

Join us and be part of a team that values your expertise and offers opportunities for growth and development. Apply now to start your journey with us!

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.