Easter Seals Jobs

JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. At Northwestern Mutual, we\'re changing the way people think about financial planning with the scale of a Fortune 100 company. We\'re redefining and disrupting the industry while changing people\'s financial lives with better experiences and better technology. We believe in building inclusive and diverse workplaces, where every voice is heard. Come help us build for the future! What is the role: The Quality Analyst will work closely with LPE (learning team), business verticals and other cross-functional teams to facilitate the quality program. You will execute processes to identify inefficiencies and gaps in the quality process to ensure accuracy and compliance and enhance the customer and employee experience through quantitative and qualitative data. You will provide consultation to other business areas to meet department and cross department goals, by facilitating fact-finding discussions to generate business area action plans. You will monitor and manage internal projects from initiation through completion, and use formal processes and tools to manage resources, risk, and changes. This role will perform a mix of duties that may include a combination of calibration, data analysis, independent evaluation and technical assistance. Primary Duties & Responsibilities: Evaluator Monitoring/Training Assess evaluator performance Assist in managing training processes and or development of training materials for evaluators Provide training for quality control functions and contributes input into the performance of the evaluation process Provides quality evaluation coaching to evaluators Secondary Duties & Responsibilities: Governance Regulate and monitor work that\'s being completed for the Quality Assurance department Manage a roster of agents and evaluators to meet quality monitoring requirements Develop, maintain, review, and monitor governance and quality reports Calibration Inspect business area led calibration sessions to ensure adherence to procedure Maintain reporting and track progress of uncalibrated evaluators Provide feedback regarding monitoring scores and identify strengths and weaknesses Identify and track performance trends and provide recommendations and actionable solutions for improvement Projects Participates and/or leads department projects to include input into project status Independent Evaluation Perform quality evaluations in addition to the evaluations business partners are completing and perform ad-hoc evaluation requests. Technical Maintenance Work with team members to understand and build processes within our technology and to serve as backup for the Business Consultant. Other Responsibilities: Partner with peer group and business partners learn business... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/451806E9F8C444B4 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.