Job Information
Proven IT Tier 3 Support Engineer in Franklin, Tennessee
Tier 3 Support Engineer
Franklin, TN (http://maps.google.com/maps?q=Franklin+TN+USA)
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Job Type
Full-time
Description
The Tier III Engineer is responsible for the engineering, operation, support, and maintenance of the company-wide network and systems (data and/or voice). This individual will work with a small team to support one of ProvenIT’ s partners in the health care industry, specifically Ambulatory Surgical Centers. This individual will be a key team member to facilitate new locations coming on board by doing initial environment assessments, doing project design and implementation along with providing high level support for the environment. Help shape and implement a cloud first initiative. Much of the work is done remotely in collaboration with other team members or third-party partners.
Responsibilities
Become the “go to” person when it comes to anything related to the environment.
Assist in new facility assessments, Onboarding, Projects, Support.
Assist in building projects and roadmaps to improve technology.
Identify, recommend, and build SOW for new recommendations/projects.
Assist in building documentation that supports managing and supporting the environment.
Manage and Support multiple O365 and Azure environments.
Manage and Support MS Teams Voice, Third party VoIP systems.
Manage and Support Meraki/Sophos network infrastructure across multiple locations.
Manage and Support other systems, email filter, LOB applications, backup, and monitoring tools, etc.
Implement deployment and management automation.
Identify common support issues and find ways to eliminate them from reoccurring.
Cross train other team members and provide leadership to them.
Occasionally travel to customer sites.
May need to respond 24/7 to emergency outage situations.
Attend and contribute to meetings.
Maintain proper project and ticket management.
Maintain Network and system documentation.
Additional duties as assigned
Requirements
Bachelor's degree in Computer Science or combination of related experience and certifications.
7 plus years of experience as Tier III or higher.
Working experience in Ambulatory Surgical Centers highly desired.
Training or certification of general HIPAA
Heavy experience in O365, MFA, InTune, SharePoint, AD/AAD, Radius Auth.
Scripting, Git, Automation.
Excellent documentation skills.
Strong knowledge of infrastructure and systems automation.
Knowledge of back up technology and cloud technology.
Strong understanding of server, network, storage, virtualization infrastructure.
Experience with many network/system/O365 migrations.
Must possess advanced level analytical, communication and technology skills.
Strong documentation and communication skills.
Strong self-starter and ambition to constantly improve environment and Self.
Strong sense of accountability and pride.
Must maintain confidentiality of information and be very dependable.
Ability to climb stairs and ladder
Must be able to work in confined spaces such as but not limited to server closets, under desks, etc.
Must be able to lift up to 50 lbs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch. The employee must be able to lift up to 50 pounds regularly. The employee uses computer and telephone equipment. The employee must be able to sit for long periods of time.
