Easter Seals Jobs

Modula Inc. seeks a Service Manager in Franklin, Ohio to direct and supervise the daily activities of the Service Team. Develop and maintain effective Service Department processes to ensure internal and external customer satisfaction. Implement annual Service Department goals and budget, in alignment with the organization's financial and operational objectives. Execute Services Department activities and monitor on a regular basis to ensure achievement of department goals. Take the lead in sharing best practices and implementing common processes throughout the Service Department. Monitor individual and overall Service department performance. Manage deadlines across the team to ensure service interventions and projects are delivered on time and on budget. Responsible for hiring and termination, training, and development of service personnel. Manage performance reviews of service personnel and deliver appropriate corrective actions and discipline as needed. Analyze recurring customer issues and trends to suggest corrective actions. Provide feedback to quality control related to defects found in the field. Promote safety for staff and customers. Manage escalation of issues to assure timely resolution. Provide active and open communication to customers and dealers so they are free to discuss their requirements, concerns and/or issues.

Requirements: 2 years of experience in service operations in the automated storage and material handling industries. 2 years of experience working with vertical lift modules. 2 years of supervisory or managerial experience. 2 years of experience working within a cross functional team and providing support and assistance to all team members. 2 years of experience in customer service management. Travel up to 25% is required to visit domestic and international Modula and customer operations.

Apply at https://modula.us/about-modula/work-with-us/{rel="nofollow"} (search by title).