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Job Description Summary

What Commercial & Customer Operations contributes to BD

The mission of CCO to enable commercial strategy and drive profitable sales growth by shifting our mindset to being more “front office”, by exceeding customer needs and improving customer experience in the areas of contracting, sales operations, business analytics and program management/operational excellence.

This will be accomplished by standardizing, automating and integrating (CoE approach) as one company, driving data integrity and remaining agile to the evolving needs of customers and BD’s Go-to-Market corporate and BU strategies.

The CCO team will embrace industry leading capabilities, develop our talent and know- how, hold ourselves accountable to strong performance and operate by the highest values and culture of the company.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Accountabilities in this role:

Focused on supporting the data integration team involved in integrating, redefining, and harmonizing the data elements across the entire customer experience. This includes, but is not limited to, data validation, trend analysis, and exception reporting. This role will interact with leadership across sales, marketing, and internal CCO stakeholders to research and resolve various data issues and implement the foundational data structure to meet various business needs. Success will require an adaptability and work towards continuous improvement.

Responsibilities:

• Support CCO analytics and reporting strategy for the US Region and supported businesses.

• Develop and implement tools and processes to streamline path to resolution and prevent reoccurring issues.

• Critical data harmonization activities to enable long term automation and scalability

• Become domain guide on end-to-end sales reporting process

• Build, train, and apply tools to automate and sales tracing and case resolution process.

• Develop and roll out standardized process and tools to internal and external audiences

• Perform ongoing assessment of Analytics tools and dashboards relative to their usability, efficacy and adoption with their respective audiences.

• Collaborate with BU Management, Marketing and Sales to understand information needs to optimize existing tools and create new solutions.

• Partner with key collaborators to develop and document business requirements

• Translate and enhance business requirements into timely validated work adhering to governance policies

• Supports all pillars of Commercial Operations regarding performance metrics

• Leads and participates in key projects as assigned by leadership

• Hold accountability for team goals

• Minimal travel required for this position

Qualifications

• 3-5 years demonstrable experience in business analytics or process improvement

• Highly proficient in Excel and knowledgeable on database applications

• Lean/6S experience preferred

• Data visualization experience preferred (as user or developer)

• Deep understanding in data relations, data standardization, analytics, and automation

• Experience in implementing new processes/systems and improvement of process efficiency

• Highly strategic and analytical problem solver with proven business acumen.

• Able to identify key business information needs through dialog and assist in development clear strategic recommendations on how to provide the desired insights.

• Ability to quickly establish credibility, trust, and support within all levels of organization.

• Ability to prioritize and implement a variety of objectives and clearly communicate progress and roadblocks

• Ability to convey sophisticated concepts, thought leadership and the business value of solutions in a clear, understandable way

Key Competencies

• Aim for Results

• Process Effectiveness

• Customer Focus

• Business Acumen

• Dealing with Ambiguity

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit  https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA IL - Vernon Hills

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.