Job Information
Oracle Customer Success Manager - EMEA Region - Linux Sales m/f/* in FRANKFURT AM MAIN, Germany
Job Description
This role is strategically important to the continued success of Oracle Linux. In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction. To this end, your focus will be on existing customers’ success as well as overall customer retention. In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Linux product development team where you will act as a conduit between the two. This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities and tools.
Essential Duties and Responsibilities
· Maximize renewal revenue and achieve quarterly renewal targets
-- Identify, develop and sell expansion of the Oracle Linux Subscription
· Pipeline management and accurately forecast quarterly revenue
-- Drive onboarding so the customer gets the most value out of the Oracle Linux Subscription
· Identify “at-risk” renewals early in the cycle and construct an action plan to retain the client
· Be a liaison and customer voice by selling collective customer ideas, features, functionalities, tools, issues, pain points to the Linux Product
Development team
Essential Knowledge, Skills, Abilities, and Background
· Sales experience of a software product, subscription, support renewals or SaaS
· Track record of high performance in a quota-carrying role
· Ability to excel in a high-energy, quarterly-results driven sales culture
· 7+ Years sales experience or account management for large enterprise clients or public sector
· Proven expertise working with the executive level in client environments, as well as with procurement, business owners, legal and other client
stakeholders
· Ability to effectively negotiate in both challenging and collaborative sales engagements
· Experience developing and delivering compelling presentations and/or sales approaches for both end customers as well as internal stake holders.
· Bachelor’s degree in Business or technology related discipline
· Some travel (25%+) may be required
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law
At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.
#LI-KM
Career Level - IC5
Responsibilities
Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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