Easter Seals Jobs

Description We are offering an exciting opportunity in Natick, Massachusetts for a Benefits Administrator. This role is vital in our operations team, mainly focusing on providing exceptional customer support. You will play a key role in managing customer inquiries and ensuring smooth interactions with both customers and manufacturers.

Responsibilities:

• Deliver exceptional support to customers and bolster our operations team

• Manage a high volume of emails and customer inquiries with professionalism and efficiency

• Confirm and process purchase orders accurately and promptly to provide an excellent customer experience

• Resolve issues effectively and maintain clear communication with customers, manufacturers, and the sales team

• Manage phone calls and messages, ensuring effective communication within the team

• Support team members as required to ensure smooth daily operations

• Demonstrate strong problem-solving skills and the ability to multitask under pressure

• Show proficiency in Microsoft Office and the ability to quickly adapt to new systems, such as MCS

• Display strong written communication skills and a customer-first attitude

• Foster a proactive and collaborative approach to supporting both customers and internal teams Requirements • Minimum of 2 years of experience as a Benefits Administrator or in a similar role.

• Strong customer service skills and a proven track record of providing exceptional customer experiences.

• Experience in handling inbound telephone calls in a detail oriented and effective manner.

• Proficiency in Microsoft Excel including the ability to create spreadsheets, use formulas, and generate reports.

• Demonstrated ability in creative problem-solving, with a focus on identifying and implementing innovative solutions.

• Excellent written communication skills, with the ability to articulate complex information clearly and succinctly.

• Experience in email communications, including drafting, proofreading, and responding to emails in a timely manner.

• A deep understanding of how to leverage customer experience insights to improve service delivery and overall customer satisfaction.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .